SurveySensum

JUNE 13, 2021

Tune into social listening. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

OCTOBER 7, 2021

The benefits of competitive benchmarking can only be realized once you choose a reliable social listening tool that meets your needs and aligns with your organization’s competitive benchmarking goals. The benefits of social listening for competitive benchmarking help your organization compare and inform: Brands’ social performance.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM Start-ups 87

Sprinklr

AUGUST 24, 2021

When implemented properly, a social selling program can help you establish and nurture authentic relationships with your target audience on the channels they prefer. It’s time to redefine the process, the technology, and the medium while harnessing smart AI-driven technology to get a competitive edge.

Social Media 111

Social Media Social Listening CXM Compliance 111

Sprinklr

JULY 29, 2021

Crisis management: Detect potential crises at an early stage through active monitoring of customer reviews and social data. Smart alerts: Use AI to get notifications when changes are detected in key product metrics like experience score, star rating, sentiment, etc. Away from the office, he enjoys traveling and gardening.

CXM 111

CXM Social Media Social Listening Manufacturing 111

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Social media conversations often provide early signals of emerging trends, and text analytics helps brands detect these shifts.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Aquire

OCTOBER 5, 2021

Try AI chatbots. Technology is central to every aspect of digital customer service, but AI deserves its own mention. Social listening, analyzing reviews, sending NPS or CSAT surveys are all important ways to understand your customers and the market. Chatbots have become popular as a support tool.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Sprinklr

JULY 22, 2021

If you want to learn more about how Sprinklr’s unified customer experience management (Unified-CXM) platform and Sprinklr Modern Research uses omni-channel listening, industry-leading AI , and data democratization to help your brand make customers happier, we’d love to talk to you. Away from the office, he enjoys traveling and golf.

Sports 98

Sports CXM Gaming Social Media 98

Aquire

SEPTEMBER 18, 2021

Practice social listening. Social media is where customers are usually the most honest and vocal. Apply AI technology. This experience can be enhanced by AI tech. Here are some benefits of AI: Enable auto-responses to routine customer queries, guiding your audiences with carefully curated content.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

NGDATA

AUGUST 1, 2024

In 2024, digital marketing is heavily influenced by the integration of AI, which enables highly personalized experiences and efficient automation of marketing processes. Social listening has become crucial for staying ahead of consumer trends and understanding market sentiments. appeared first on NGDATA.

Social Media 52

Social Media Social Listening AI Innovation 52

Sprinklr

JULY 22, 2021

To do this, you’ll need to capture product-level feedback from review sites, social media, and other digital channels; integrate first-party data for a 360-degree view of the customer; and unify your data to create the groundwork for AI-powered insights. Step 2: Understand intent to create quick and actionable insights.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Monitor your competitors.

Social Media 101

Social Media CXM Social Listening Compliance 101

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection. The post How to Create Great CX to Improve Customer Relationships appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Gainsight

JULY 30, 2024

Social Listening Social listening involves monitoring social media platforms to track conversations and mentions related to a brand. Social listening can help detect problems before they escalate, as well as capture positive feedback for marketing strategies.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. Excellent customer service must become a central component of companies’ strategies if they hope to survive and thrive in this digital age.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Comm100

FEBRUARY 5, 2018

Another popular way for businesses to automate their live chat software is through artificial intelligence (AI) — or in other words, with a Chatbot. Within the realm of social media software is also social listening tools. Marketing (Personalization) Software.

Social Media 68

Social Media CRM Social Listening Omnichannel 68

Fonolo

MAY 7, 2019

By making social listening a key part of their strategy, the media giant solves customer problems proactively. When all channels, voice and social media included, are functioning well, both agents and customers benefit. Live Better Electronically: AI and the Customer Experience. What’s Inside: .

Social Media 70

Social Media Customer Service Omnichannel Social Listening 70

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. Although Eliza, the first chatbot, was created in 1966, it’s only more recently with developments in AI and machine learning that interest in bots from a customer service perspective has really taken off.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Retently

DECEMBER 10, 2024

Includes AI-powered insights for deeper analysis of feedback trends and themes. Currently, the B2B pricing features: Basic Plan : For $50/month, this plan includes 1,000 surveys (1 campaign, 1 seat), NPS, CSAT, and CES automation, survey branding, AI-driven feedback analysis, and trend reporting.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

MARCH 12, 2023

Lumoa’s proprietary AI analyses all feedback and points you to the items that have the biggest impact on your KPIs. The nice touch is that you have full control on AI model and can adapt them to your needs. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

CSAT.AI

MARCH 13, 2023

Connecting with Gen Z through social media is one of the best ways to gain them as customers. What kind of social experience are you providing?

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Comm100

FEBRUARY 6, 2018

Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Another drawback to Sprout Social is that it requires customers to pay a higher monthly fee per user to unlock social listening capabilities.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Zendesk

OCTOBER 20, 2023

Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7. This helps you identify where you’re successful and where you need to improve. Determine if the tools already exist in your text stack or if you need to add them. to make them achievable.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Hodusoft

OCTOBER 14, 2022

It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Implement self-service capabilities through conversational AI chatbots and multi-level IVR. . It integrates all the conversations across different channels to deliver exceptional customer support. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Aquire

OCTOBER 26, 2021

Social listening and responding is also a great opportunity for individualized engagement. The more your software or AI learns, the better the recommendations will get. The customized. An excellent example of this is Coca Cola’s Share a Coke campaign that went live a few years ago. Make sure your algorithms work.

CX 52

CX Artificial Intelligence Entertainment Retail 52

1 to 1

MARCH 2, 2023

Myron said other areas where contact centers will increase technology investment in 2023 include self-service automation and conversational AI/chatbots. This points to the need for investing in the latest tools that reduce operating expenditures while elevating CX to meet customer expectations.”

CX 26

CX Contact Center Artificial Intelligence Social Media 26

Retently

FEBRUARY 9, 2024

This evolution in feedback collection, powered by AI and machine learning, allows for nuanced analysis of open-ended responses, quickly identifying underlying sentiments and trends. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. What are the goals for your social listening tool? Who benefits from using a social listening tool?

Social Listening 110

Social Listening AI Social Media CXM 110

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Fonolo

FEBRUARY 20, 2019

Incorporate Social Listening. Social listening goes beyond just monitoring online conversations: It’s a combination of qualitative observation and quantitative analysis of sentiment and intent. Social listening is a brilliant tool to have as a customer service executive in the midst a brand crisis.

Social Media 89

Social Media Contact Center Social Listening Artificial Intelligence 89

Experience Investigators

MARCH 25, 2025

As Brooke reinforces, it starts with customer listening. Empathy starts with listening. And in my world of social care, that means active social listening, she says. AI offers robust emotional sentiment analytics, and there are even ways to assess facial expressions and tone of voice.

Customer Loyalty 52

Customer Loyalty Customer Journey Map Customer Experience Social Media 52

CSAT.AI

NOVEMBER 9, 2022

Use social listening for additional sentiment data and to understand what your buyers are looking for. . The post Customer Segmentation: Know Your Brand, Know Your Customer for the Best Service Strategies appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Its more about optimizing experiences and customer loyalty than organizing contact info and sales pipelines.

CX 52

CX Social Media Contact Center Compliance 52

Shep Hyken

JANUARY 14, 2022

To gain a better understanding of your CX needs, you must capture your customers’ expectations, preferences, and aversions through customer listening and insights. This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management.

VOC 65

VOC Engineering Social Listening Technology 65