eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? To manage this flood of information, organizations increasingly rely on automation and AI.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

JUNE 13, 2021

Tune into social listening. Harness data analytics. However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Source: [link].

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

APRIL 28, 2025

Discover the true voice of your customers with SurveySensums AI-powered analysis. But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. And not just that, your customers are talking about you on social media.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CallCare

NOVEMBER 23, 2021

Artificial intelligence (AI) is one of the most popular subjects in the customer service contact centre right now. Although Eliza, the first chatbot, was created in 1966, it’s only more recently with developments in AI and machine learning that interest in bots from a customer service perspective has really taken off.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93