Sprinklr

JULY 22, 2021

Just reward for years of dedication to their sport. From trending mentions to top sporting events to a global heat map, you’ll be able to keep tabs on all of the social conversations surrounding the Tokyo Summer Olympics, no matter what digital channel they’re on. Top Sporting Events. Individual Sporting Deep Dives.

Sports 98

Sports CXM Gaming Social Media 98

Help Scout

APRIL 15, 2024

As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing? Read the full article

Sports 64

Sports AI 64

Intercom

APRIL 28, 2025

Which movie robot would you choose as your AI sidekick, and why? If customer service was an Olympic sport, what would be the main event? It also shows customers that you recognize and value them as individuals, which fosters trust and deepens the relationship. Describe the essence of great customer service using only three words.

Outlook 52

Outlook Sports Customer Service Start-ups 52

Fonolo

SEPTEMBER 13, 2018

As Lawrence Martin of the Globe and Mail writes: “In the context of its celebrated history, our national sport is clearly past its prime, clearly on the decline … Hockey’s heyday was the Cold War era, 1950 to 1990. It was then that … hockey became an identity sport, occupying a role in society much grander than that of a game.”.

Sports 83

Sports Gaming Contact Center Social Media 83

Intercom

FEBRUARY 27, 2025

But the limitations game operators face are increasingly becoming a thing of the past as LLM-powered AI agents like Intercoms Fin transform support operations and enable VIP-level service for every player at scale. With Fin AI Agent, we’re streamlining their support experience.

Gaming 52

Gaming Compliance AI Sports 52

Intercom

FEBRUARY 17, 2025

Which movie robot would you choose as your AI sidekick? If customer service was an Olympic sport, what would be the main event? Those two values are the alpha and omega when you work in this industry. Describe the essence of great customer service using only three words. Empathy, patience, and awareness. Sonny from i, Robot.

Sports 52

Sports Customer Service AI Customer Experience 52

VOZIQ

FEBRUARY 1, 2023

Here are three significant reasons why customer retention is an agility sport. AI and machine learning play a crucial role in ensuring that. This blog was Originally published at Customerthink The post Three Reasons Why Retention is an Agility Sport appeared first on VOZIQ AI. Your retention strategy must be proactive.

Sports 40

Sports Machine Learning Customer Retention AI 40

Fonolo

AUGUST 4, 2020

Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade. And cozying up to a sports team or an ‘influencer’ in your niche can quickly win you fans of your own by proxy.

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Customer Experience Matrix

MAY 7, 2015

My thesis was that AI-based systems already exist for most tasks that marketers perform, but are not yet connected into a single robo-marketer that (or is it who?) To test this, I listed the tasks that go into building a marketing program and matched these against my list of AI-based products. could do the job from start to finish.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

SurveySensum

FEBRUARY 24, 2025

When the world is rapidly turning towards AI, businesses are relying on advanced techniques to extract valuable insights customer reviews, social handles, emails, chats, surveys, and whatnot. Text Classification: Categorizes text into predefined groups, such as spam vs. non-spam or news categories (sports, politics, entertainment, etc.).

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

AI 52

AI Actionable Insights Sports Innovation 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

AI 52

AI Actionable Insights Sports Innovation 52

Intercom

DECEMBER 19, 2023

Tech revolutions can sometimes be hard to notice at the very beginning, but the arrival of ChatGPT and generative AI over the past 12 months was not so much a tremor as an earthquake, transforming tech and reshaping entire industries. Yes, AI is coming to take away the boring, repetitive tasks that support reps didn’t want to do anyway.

AI 96

AI Engineering Sports Customer Service 96

Bill Quiseng

NOVEMBER 1, 2023

We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. It’s because most of us can only remember up to three things. In the very beginning, there were only three TV channels using only three letters: ABC, NBC, and CBS. Aladdin’s genie had three wishes. The Werewolf confronted Three Little Pigs.

CXM 97

CXM CX Customer Journey Map Sports 97

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service Sports Contact Center 72

UJET

DECEMBER 10, 2020

Contact centers have more in common with sports teams than you might think. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). And you can leverage Virtual Agents’ artificial intelligence (AI) to level up your customer experience in a big way. Michael Jordan had Scottie Pippen.

ML 72

ML Customer Service Sports Contact Center 72

Lumoa

FEBRUARY 6, 2018

Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. Is the ecosystem of customer engagement tools and technologies integrated and seamless, or are they siloed?

CX 121

CX Customer Experience Education Machine Learning 121

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly.

Customer Journey Map 88

Customer Journey Map Sports Innovation Touchpoint 88

CSAT.AI

AUGUST 3, 2022

They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Using AI based applications in the Zendesk marketplace that integrate seamlessly, you can scale with the ease of automation. That’s some impact. . Embracing Change.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Customer Experience Matrix

MAY 5, 2023

Like everyone else, I’ve been pondering what generative AI means for martech, marketing, and the world in general. The exact analogy today is “prompt engineer” in AI, and will likely be even shorter-lived as a profession. Much debate is devoted to whether AI will make workers in those jobs more productive (hurrah!)

AI 71

AI Technology Technology Engineering 71

CSAT.AI

APRIL 26, 2023

So if you want your customer service agents to have a background in sports or education that’s possible. is a patented, AI driven SaaS. The post Customer Service Business Process Outsourcing: Save Time and Money appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Customer Service 83

Customer Service Sentiment Analysis Sports Start-ups 83

Shep Hyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. Why AI Customer Journeys Need More Friction by Renée Richardson Gosline. Harvard Business Review) Friction isn’t always a bad thing, especially when companies are looking for responsible ways to use AI.

Customer Service 61

Customer Service Artificial Intelligence Sports AI 61

Sprinklr

JULY 9, 2021

Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). Software development is also a team sport. Today, we’re spotlighting Justin Garrity, who shared his thoughts on working at Sprinklr.

Artificial Intelligence 91

Artificial Intelligence Sports Social Media Innovation 91

Execs In The Know

MARCH 13, 2023

“We have enabled blended channel, moved workflows and conversational AI into the contact center, and allowed guests and hosts to see their support tickets online. More options: Turo offers a wide range of vehicles to choose from, including luxury cars, sports cars, and trucks. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Steven Van Belleghem

OCTOBER 29, 2020

When we think of personalization in the media, the extremely addictive algorithms of China’s platform company ByteDance’s newsapp Toutiao come to mind: not only is Toutiao incredibly fast when it comes to the publication of new content (for instance using bots to report on sports game), its AI filter is one of the best at personalizing.

Education 98

Education Entertainment Sports AI 98

Steven Van Belleghem

NOVEMBER 10, 2020

A bank moving into the sports industry. M-Pesa is not only a very lucrative business for Vodafone and Safaricom, it also offers them many insights into the African market. An internet giant easing into the education industry.

Healthcare 98

Healthcare Customer Experience Manufacturing Education 98

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. This technology is set to transform customer experiences, with CEOs prioritizing customer service for their generative AI investments.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Experience Investigators

APRIL 23, 2024

CX leaders can prioritize improvements around the employee experience for service in things like knowledge bases, AI tools, and more visibility for key customer data. Strategic Investments in Customer Experience As we often say, CX is a team sport. CX leaders need to constantly ensure investments are yielding the desired outcomes.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

CSAT.AI

SEPTEMBER 5, 2018

They claim loyalty to your brand like it’s their favorite sports team. The post 3 Other Reasons Customers Contact Customer Service appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. And sometimes, just sometimes, your customers contact your center to offer praise or thanks.

Customer Service 52

Customer Service Sentiment Analysis Sports Customer Retention 52

Zendesk

APRIL 7, 2023

Business changes are happening faster than ever With the rapidly changing technology landscape, including the acceleration of generative AI , companies have to shift their strategies to keep up with this accelerating speed of change. AI is a good example. Training an AI model can take six months or more.

Compliance 52

Compliance AI Gaming Start-ups 52

Helpt

JANUARY 18, 2024

Day 2: The Marvels of MedTech and AI's Promise With the first light of day came a fresh burst of energy. I briefly imagined a future where I could sport a pair of shiny Nike-branded robotic legs that could efficiently whisk my 93-year-old body around CES 2075. futures, the AI zone was no less impressive.

Entertainment 52

Entertainment AI Sports Gaming 52

CSAT.AI

SEPTEMBER 20, 2018

KPIs help call centers win in business, like scores in sports. The post How KPIs Help Call Centers Win in the Business Game appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. That is just a small piece of the KPIs that Dee has to manage every day.

Gaming 52

Gaming Sentiment Analysis Sports Customer Satisfaction 52

Lumoa

JUNE 26, 2023

Consider a customer looking to buy sports shoes from a popular brand. You can leverage AI chatbots and automated messages to solve customer queries. Their AI-based platform remembers search criteria, such as size, color, and brand, to create recommendation lists.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

SugarCRM

APRIL 7, 2022

Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners. AI and machine learning can help analyze an organization’s lead prioritization, opportunity-to-close-won scoring, and Ideal Customer Profile alignment.

Technology 52

Technology Technology Sales Predictive Analytics 52

Aquire

AUGUST 2, 2021

For example, if someone is looking for sports gear, the message could ask them if they want to know more about the available sports brands. Improve conversion with AI chatbots. AI-driven chatbots are already helping organizations improve engagement and boost conversion rates. 15 live chat best practices.

Sports 52

Sports Start-ups CRM AI 52