SurveySensum

MARCH 26, 2025

But doesnt it sound similar to text analysis? Text Mining vs. Text Analytics Whats the Difference? Heres how text mining and text analytics are different from each other. For instance, companies use text analytics to monitor social media sentiment and adjust their marketing strategies accordingly.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Qualtrics vs Microsoft Forms: Comparison Both Qualtrics and Microsoft Forms offer several features and tools to analyze the user experience and drive growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

APRIL 7, 2025

With ready-to-use survey templates , AI-powered insights, and customizable surveys, it makes gathering and analyzing data quick and easy. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free So, if you are also stuck with these drawbacks and looking for a SurveyMonkey alternative , then scroll down.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

APRIL 11, 2025

With AI-driven key driver analysis, you can move beyond intuition and pinpoint exactly what factors matter the most. Best Practices To Perform Key Driver Analysis Many businesses struggle with key driver analysis mainly because they dont know where to start and which KPIs they should track. Scroll down! What Is Key Driver Analysis?

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. Start using SurveySensum’s DIY survey builder today to simplify your feedback collection process and create surveys tailored to your specific requirements! Qualtrics and QuestionPro are both popular CX tools in the current market.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Long-term actions are based on the analytics results of customer feedback. Long-term actions are based on the analytics results of customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

DMG Consulting

MARCH 1, 2019

Thanks to AI and RPA, the WFO Market Surges. The first half of 2018 was strong for the workforce optimization (WFO) market in general, up 6.4 Total company revenue for the WFO market in the first half of 2018 was $1.685 billion, up $101.7 million in the same period of 2018, up $168.5 ANALYTICS, AI, AND RPA.

AI 84

AI Artificial Intelligence Contact Center Machine Learning 84

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It helps you create and launch surveys with AI capabilities and collect key customer insights to drive business growth, understand customer satisfaction and loyalty, and improve the overall customer experience. Cons: The tool can be expensive with additional charges.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

APRIL 28, 2025

This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Discover the true voice of your customers with SurveySensums AI-powered analysis. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

OCTOBER 16, 2024

Get started today Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now let’s look at the questions to include in your business surveys. And with SurveySensum , you can create effective surveys and analyze feedback quickly using advanced AI text analytics.

Text Analytics 52

Text Analytics Customer Satisfaction Customer Loyalty Customer Service 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 14, 2025

You can set up three columns. AI -Powered Insights If your NPS calculation tool is not giving you AI-powered insights, it is not the one for you. In addition to that, you can visualize the progress on the dashboard and drop timely follow-ups. This automation reduces the risk of human error and saves valuable time.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Lumoa

MARCH 20, 2018

So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

DMG Consulting

MAY 26, 2020

2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.

Predictive Analytics 96

Predictive Analytics Contact Center Artificial Intelligence Text Analytics 96

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Now, a new technology known as Web callback or virtual queueing allows callers to ‘virtually’ hold their place in the queue after they hang up in order to receive a callback later.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 3. STEP 4: Never ignore the NPS follow-up question. What is the current response rate?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

SEPTEMBER 11, 2024

The future now stands on four pillars – data, AI, personalization, and convenience. The Future Is AI The continuous rise of AI capabilities has shifted the way businesses used to engage with their customer’s buying decisions. Finally, surveys lack the depth needed to identify the root causes behind customer experience.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

SurveySensum

APRIL 16, 2025

Lets get started. By integrating responses with CRM records, you can track sentiment, segment audiences, and automate follow-ups. Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? Horizon AI is Gainsight’s integrated artificial intelligence.

Engineering 52

Engineering AI Net Promoter Score Artificial Intelligence 52

DMG Consulting

APRIL 17, 2025

AI Can Help. They will typically start on a companys website or mobile app, but they expect to easily reach a knowledgeable, helpful, and empathetic live employee if needed. Companies using cloud-based contact center systems likely already have access to some of these AI-enhanced capabilities. Like what you’re reading?

AI 48

AI CX Contact Center Artificial Intelligence 48

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved. This brings up the question of how banks can increase their NPS score. How to Calculate NPS in Banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

JUNE 13, 2021

However, with the help of modern tools like live chat software or an AI-based chatbot, it is possible to provide real-time customer support. It lets you set up real-time alerts for your surveys. But, to get to that level, you have to get started with social listening. . Harness Data Analytics . Leverage Automation.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Lumoa

JANUARY 11, 2022

And without great analytics, you would not understand your data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. You can easily identify the topics that drives your NPS score up and down. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Fonolo

NOVEMBER 11, 2022

These factors add up to a new industry focus on keeping agents engaged , healthy and happy. IVR and Self-Service Step Up . AI-powered advanced speech recognition and natural language processing (NLP) allows IVR and chatbots to handle much, MUCH more sophisticated conversations and transactions. . Did we say happy?

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. AI AND INTERACTION ANALYTICS.

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

SurveySensum

FEBRUARY 7, 2025

SurveySensum takes this automation a step further with its AI-powered capabilities. With SurveySensums AI and automation, turn your NPS feedback into valuable, real-time insightseffortlessly./strong> For instance, after a product update, an automated survey is triggered to gather timely feedback.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

MAY 16, 2024

We’re tackling a complex yet crucial topic in machine learning and AI development. To make this intricate subject easy to understand for everyone, whether you’re an expert in the field or just starting to get curious. It’s an innovative approach that’s changing the game in data science and AI development.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

Lumoa

APRIL 4, 2023

By now, we have all heard about the new generative AI solutions that have taken the market (every market) by storm. And right from the start we have been thinking about how this can help us deliver more value to you, faster and securely. This is Carlos del Corral , CEO and co-founder of Lumoa. At Lumoa, we have been listening.

CX 15

CX Close the Loop Text Analytics Voice of the Customer 15

DMG Consulting

JANUARY 30, 2024

Thanks to AI, the CCaaS Sector Comes on Strong View this article on the publishers website The contact center-as-a-service (CCaaS) market continues to thrive despite challenging macroeconomic conditions. Practical Applications of AI and Generative AI AI, including generative AI, is speeding up innovation in the CCaaS market.

AI 48

AI Contact Center Artificial Intelligence Text Analytics 48

SurveySensum

APRIL 12, 2022

The text analytical feature produces very generic output and often you need to manually create tagging rules for future feedback. . It does not have enough analytical features for reports outside individual surveys. . Is there any alternative that stacks up to Medallia and Qualtrics? Text Analytics.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 9, 2024

To ensure your NPS emails stand out and boost your NPS response rate you need to establish a clear, and engaging conversation from the start with subject lines that deliver your message correctly. Use Action-Oriented Language: Start with an action-taking verb like share, give, rate us, etc. It makes survey design easy and efficient.

NPS 52

NPS Text Analytics Start-ups AI 52

InteractionMetrics

JUNE 19, 2020

Geoff Colvin writes in ‘The Simple Metric That’s Taking Over Big Business’ (May 2020, Fortune magazine) the star of Net Promoter is its follow-up question, usually stated as something like ‘How could we improve? AI-based Text Analytics. Thumbs Up, Thumbs Down. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52