Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. EITK: When it comes to technology, in what ways is the brand differentiating itself from its competitors to improve CX? The technology we have is great but we are continuing to get more sophisticated.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SugarCRM

FEBRUARY 28, 2020

There’s no doubt that technology has changed the landscape of staffing and recruitment. There’s no doubt you’ve heard the buzz about automation technology in the recruiting and staffing space; however, it’s more than buzz. Trend 2: A Deafening Buzz around Recruitment Technology. Hire Smarter: Innovate to Win.

Technology 34

Technology Technology Social Media AI 34

Steven Van Belleghem

NOVEMBER 10, 2020

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses. Toyota’s Woven City is expected to appear in 2021 at the foot of Mt. Fuji in Japan.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Intercom

SEPTEMBER 21, 2023

We may be in an era of technological disruption, but the age-old art of delighting customers remains an essential element of business success. To attain service excellence in an increasingly AI-driven world, it’s key to balance high-tech solutions with high-touch human interactions, where AI complements rather than replaces people.

AI 52

AI Healthcare Technology Technology 52

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

SugarCRM

FEBRUARY 28, 2020

There’s no doubt that technology has changed the landscape of staffing and recruitment. There’s no doubt you’ve heard the buzz about automation technology in the recruiting and staffing space; however, it’s more than buzz. Trend 2: A Deafening Buzz around Recruitment Technology. Hire Smarter: Innovate to Win.

Technology 26

Technology Technology Social Media AI 26

ClearAction

MARCH 20, 2020

Now we have technologies that translate audio and video into text and quantification. Today we have the technological capability to process these input formats for easy digestion among managers and employees. We now have technologies to capture what customers are saying and doing during their interactions with our brand.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

SugarCRM

JUNE 19, 2019

You can’t opt out of technology. There’s room for personalization and technology. It is possible to maintain personalization coupled with technology. We can’t wait to pull on our cowboy boots for 2020’s Bullhorn Engage in Austin Texas; we can already smell that mouthwatering Texas BBQ! Austin, here we come!

Innovation 20

Innovation Technology Technology AI 20

Comm100

MARCH 16, 2022

With digital channels and technologies now available, government agencies can make great strides towards improving customer service, and do so: Securely Smoothly Incrementally and Cost-effectively. “On On the other hand, there is an immense opportunity to adopt new approaches and technologies to accelerate the change.”

Government 89

Government Customer Service Compliance CX 89