Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. Mark: I think my biggest takeaway is that AI is here. Mark: As I mentioned, people want authentic, humanized experiences that are enabled by AI.

Contact Center 97

Contact Center Innovation AI Technology 97

Comm100

JULY 27, 2023

For example, around 50% of the prison population in Texas have dyslexia, a trend that assistive learning technology is helping to reduce. AI-powered chatbots can help with this, as students will be able to copy and paste a written passage and get it proofread in real-time. What Is Live Chat? This is no longer the case with live chat.

Education 98

Education Technology Technology AI 98

Gainsight

AUGUST 3, 2023

This can’t-miss event for all Customer Success, Product, Community, and Customer Education enthusiasts features not one, but two exclusive gatherings in New York City on September 28th and in Austin, Texas on October 19th. Learn to Leverage AI: The power of AI in digital strategy cannot be ignored.

Actionable Insights 52

Actionable Insights AI Gaming Education 52

Steven Van Belleghem

NOVEMBER 10, 2020

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses. An internet giant easing into the education industry.

Healthcare 98

Healthcare Customer Experience Manufacturing Education 98

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. So, I decided to keep on that path but decided to do it here at home in Austin.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Comm100

MARCH 16, 2022

There are two major chatbot technologies that governments can use to provide around-the-clock support to their citizens – task bots and AI chatbots: Task bots. AI chatbots. In contrast to task bots, AI chatbots are powered by artificial intelligence. Source: Why are Top Brands Embracing AI Chatbots?, GOVERNMENT NEED 3:

Government 98

Government Customer Service Compliance CX 98

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Comm100

SEPTEMBER 6, 2022

Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services. With Comm100’s AI-powered chatbots, organizations can do more to automate customer interactions beyond just answering questions.

Social Media 52

Social Media Omnichannel Compliance AI 52

Intercom

SEPTEMBER 21, 2023

Len is – and has been for the past four decades – a distinguished Professor of Marketing at Texas A&M University, a senior fellow at the Institute for Healthcare Improvement, and a former president of the American Marketing Association. There are certain things people will be able to do better than AI alone.

AI 52

AI Healthcare Technology Technology 52

Comm100

JUNE 21, 2023

An AI chatbot such as Comm100’s can be set up to provide students with instant, around-the-clock support whenever they have a question. With the latest in generative AI, this bot can resolve up to 80% of all queries without any human support. However, with a chatbot, it becomes totally achievable.

Education 52

Education AI Engineering 52

ClearAction

MARCH 20, 2020

Dennis DeGregor, author of The Customer-Transparent Enterprise and also HAILOs: Competing on AI in the Post-Google Era, advocates a 720-degree view of customers by overlaying digital insights across the customer life cycle on top of traditional insight sources. The scales and factors they used were apples and oranges, so to speak.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

SurveySensum

AUGUST 28, 2024

H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

SugarCRM

FEBRUARY 28, 2020

The SIA Exec Forum hosted a number of sessions around the topic, including: AI, the New World of Work, and Unlocking the Power of People. There is a lot of noise around AI, automation and recruitment technology in general. For example, if David A is searching for an IT job in Austin, Texas, he will likely turn to the internet first.

Technology 34

Technology Technology Social Media AI 34

Gainsight

SEPTEMBER 3, 2021

I remember my first day of classes at Texas A&M. We operated in the data management space and the ability to stay “ personal ” while providing systematic alerting and predictive analytics through AI is not a trivial task. I sat in my engineering class as we immediately were asked to take out a pen and paper for a quiz.

Predictive Analytics 45

Predictive Analytics Engineering AI Customer Experience 45

SugarCRM

JUNE 19, 2019

While automation and AI can’t replace the human side of recruiting and staffing, it’s necessary to embrace the power of those tools to continue growing your company for the next stage of innovation. We can’t wait to pull on our cowboy boots for 2020’s Bullhorn Engage in Austin Texas; we can already smell that mouthwatering Texas BBQ!

Innovation 20

Innovation Technology Technology AI 20

SugarCRM

FEBRUARY 28, 2020

The SIA Exec Forum hosted a number of sessions around the topic, including: AI, the New World of Work, and Unlocking the Power of People. There is a lot of noise around AI, automation and recruitment technology in general. For example, if David A is searching for an IT job in Austin, Texas, he will likely turn to the internet first.

Technology 26

Technology Technology Social Media AI 26

SugarCRM

NOVEMBER 16, 2023

For me, to understand from a regional basis, where I sit in Texas, Singapore, or the London office, I can actually see where we’re having pitfalls, both as the commercial team has a regional team and a sub-regional team. For example, some predictive AI models help you identify which customers are more likely to churn.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26