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Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. So, I decided to keep on that path but decided to do it here at home in Austin.

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Top 10 Companies For Delivering Exceptional Customer Experience

SurveySensum

H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!