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Contact Centre Predictions for 2020

Callminer

Advanced contact centres will activate the oceans of unstructured data they collect by using AI-fuelled analytics to predict customer behaviour. Predictive Analytics Will Drive a Better Customer Experience. I believe that predictive analytics will drive a better customer experience in 2020.

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The new dawn of Machine Learning

Intercom, Inc.

Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale. AI has been quite overhyped in the past. Has this got to do with any particular chain of events?

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6 Reasons Why Unstructured Data Is Key to an Effective Retention Program

VOZIQ

While structured customer data can tell you how many customers may cancel, unstructured data can reveal your customers’ wants, needs, concerns, expectations, and reasons for potentially canceling. Here are six ways unstructured data strengthen customer retention strategies: 1. So, delay no more!

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How to get started with AI in 5 simple steps

CommBox

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. The challenge in 2024?

AI 98
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From the Internet to AI: How PeopleMetrics is Embracing the Next Research Revolution

PeopleMetrics

Just as the internet revolutionized how we collect and report data, AI is set to revolutionize every part of the research process. Most importantly, AI will free researchers to do their best workfiguring out the customer story and helping companies make better decisions on behalf of their customers.

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3 ways to provide an AI customer experience

Zendesk

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience? 3 ways to use AI customer experience.

AI 97
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Lesson #3 Revisited: AI and the Quest for a Single Source of Truth in CX Feedback

PeopleMetrics

Fast forward to 2025, and while AI is beginning to enhance these platforms, human expertise remains just as critical to their success! Lets explore where AI is making strides, where its still emerging, and why humans are irreplaceable in the VoC journey. And at scale.

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