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Advanced contact centres will activate the oceans of unstructureddata they collect by using AI-fuelled analytics to predict customer behaviour. Predictive Analytics Will Drive a Better Customer Experience. I believe that predictive analytics will drive a better customer experience in 2020.
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How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”
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Enhance retention impact by leveraging unstructureddata. Include unstructureddata in your analysis to decipher complex customer behavioral patterns. Sole reliance on structured data sources will fail to understand the risk until it is too late or missing several addressable opportunities.
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