Callminer
SEPTEMBER 1, 2020
Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.
Lumoa
OCTOBER 31, 2021
The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.
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Callminer
JULY 15, 2019
Check out the links and info below to see why AI is such a big deal in the modern business realm. What Can AI Do To Help Your Business Today? It’s all the buzz, but how can you sort through the hype to find out AI can really help your contact center? According to Forbes, the industry is projected to reach $77.6 Billion in 2022.
CX Accelerator
JANUARY 25, 2019
In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Bonus for all the AI-lovers out there: a well-curated knowledge base is the foundation on which Artificial Intelligence rests. If the bot is what you seek, the knowledge base you must tweak.
DMG Consulting
APRIL 11, 2022
Surveying solutions, sometimes referred to as enterprise feedback management (EFM) applications, can be used to gain insights into the voice of the customer (VoC), and the voice of the employee (VoE).
Confirmit
FEBRUARY 12, 2020
We think some of the cool digital and AI-based innovations that we’ve made to the platform over the last in year in particular were certainly central to the Forrester Wave result. They loved our data collection and analytics tools too – but they’re only human. Again, people as well as the tech.
DMG Consulting
APRIL 11, 2022
The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance. Multiple AI technologies have found a “home” in RPA solutions, and the list continues to grow.
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