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In The News: 3 Stories That Give Insight to Improving Your Customer Experience

Beyond Philosophy

Florida and Alabama have passed laws making vaccine passports illegal. Another interesting part to me is that while there is some evidence that something like a vaccine passport is gaining speed in some areas, there’s also major pushback against the idea in others.

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Want to be a call center representative? Here’s what you need to know.

Zendesk

On the other end of the spectrum are Mississippi, Alabama, and West Virginia, with salaries around 20 percent lower than the national average of $29,251 per year. Places with high concentrations of tech companies, like California’s Bay Area, have average salaries of more than $48,000 per year. Some of the other places in the U.S.

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Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

Customer Bliss

He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team. His focus is on creating a new customer first culture, driving change through improved insights and research, and building new teams across his field services and call center divisions throughout the Caribbean and Latin America.

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The Infinite Game of Customer Success: Why Gainsight Partnered With Vista

Gainsight

Customer Success graduated from a pure “artisanal” craft to being featured in university curriculums at Harvard , Stanford , University of San Francisco , and University of Alabama , amongst others.

Gaming 101
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Celebrating Bridge-Builders

Chip Bell

A crowded Montgomery, Alabama city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus. As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet. But, something changed that stance.

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The CX Leadership Exchange Episode 6: Featuring Alvin Stokes

Execs In The Know

This tale, set against the backdrop of a small grocery store in Huntsville, Alabama, taught young Alvin the value of going above and beyond for customers. This lesson would become the foundation of his leadership ethos.

CX 52
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The Talent War is Real for Banks. Here’s How You Can Win.

Lightico

Our CTO lives in Alabama. Regional digital banks like Quontico for example have pounced on the doors that remote working has opened up to broaden the talent pool they can tap into. As Quontico’s CEO Steve Schnall explains: “This is a new frontier of remote working. Our CSO lives in Vegas. Our CMO lives in DC.