Beyond Philosophy

JUNE 25, 2021

They are all part of three news stories that, believe it or not, give you insight into improving your Customer Experience. There are many news stories that don’t seem to be about Customer Experience, but, upon second glance, really are. Florida and Alabama have passed laws making vaccine passports illegal.

Customer Experience 153

Customer Experience Start-ups Healthcare Government 153

Customer Bliss

DECEMBER 6, 2018

In this past year alone, I’ve had conversations with quite a few leaders in this industry who are working extremely hard to improve CX within their organizations. Alvin Stokes, SVP of CX @CWC_tweets Click To Tweet. He’s an avid sports fan, whether coaching his kids or cheering for the Alabama Crimson Tide football team.

CX Transformation 72

CX Transformation CX NPS Entertainment 72

Execs In The Know

FEBRUARY 12, 2024

In the latest episode of The CX Leadership Exchange , we had the privilege of sitting down with Alvin Stokes, a seasoned leader who has navigated the evolving landscape of customer experience (CX) with grace and authenticity. Integrating data into CX strategies is crucial for driving engagement and loyalty.

CX 52

CX Innovation Customer Experience Customer Service 52