Uniphore

OCTOBER 7, 2021

The chain took the feedback on board, designed new labels to showcase Lily’s insight to her fellow customers and renamed the product “giraffe bread.” American Express Counts the Benefits Maintaining your status as one of the world’s largest credit card providers comes with huge customer expectations.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Aquire

MARCH 9, 2022

With ever-evolving customer expectations, it can be challenging for businesses to differentiate themselves from the competition. A customer focus strategy ensures consumer needs are better met across all your interactions, reinforces the value your business brings and can set your company apart. Alaska Airlines.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

Customer Bliss

MAY 15, 2019

The value she took with her as a customer was over $40,000 a year. Customers Expect to Be Known. ” Signal That You Value Customer Loyalty: A Case Study. Alaska Airlines , for example, resists industry practices that signal to customers that they’re undervalued.

Hospitality 65

Hospitality Hospitality Customer Loyalty Customer Expectations 65

Beyond Philosophy

JANUARY 8, 2018

Yes, there are a few Blockbuster stores still operating as of April 2017, although mostly in Alaska, and one has a funny Twitter Account! ). I explained how Customer Experience could be part of the solution to turn around the organization to the senior team.

Customer Experience 125

Customer Experience Customer Expectations 125

Win the Customer

NOVEMBER 14, 2016

The accessibility offered by social media has blurred ‘business-hours-only’ boundaries and now your customers expect you to be available 24/7. In one Social Habit survey , 32% of respondents said they expect a reply within 30 minutes of contacting a brand on social media. Conclusion.

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time.

Start-ups 98

Start-ups AI Customer Expectations Social Media 98

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40