Alaska Customer Expectations Omnichannel 
Uniphore
OCTOBER 7, 2021
Delivering great customer service above and beyond what people expect relies on various best practices and innovations like Conversational Automation solutions to resolve customer service challenges. The checkout clerk immediately handed him $145 because that was “what the customer wanted.”
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Multichannel” and “omnichannel” have been buzzwords for years now.
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