SurveySensum

MARCH 12, 2025

It connects the dots between different variablesbreaking down customer feedback by flight number, region, airport, and even service type. They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). The takeaway?

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Aquire

MARCH 9, 2022

Customers want to be able to interact with you on their preferred channels whether that be your website, chatbot, social media , or messaging apps. Gather customer feedback. Customer feedback can give you invaluable insight to better understand customer needs, goals, and pain points throughout the buyer journey.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

Retently

AUGUST 15, 2018

Ritz-Carlton employees are able to provide customers with this level of satisfaction and service mostly because most of them are independently authorized to spend up to $2,000 on improving customer satisfaction. And when they are more engaged, they are more likely to offer customers unforgettable experiences. .”

Customer Service 92

Customer Service Social Media Customer Satisfaction Start-ups 92

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. And then new, new, uh, tickets and Alaska Airlines just to get finally home in any event.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52