SurveySensum

MARCH 12, 2025

It connects the dots between different variablesbreaking down customer feedback by flight number, region, airport, and even service type. They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). Thats where cross-tabulation comes in.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

CX Journey

APRIL 12, 2016

Or think about the codeshare partner experience, e.g., you bought a ticket with American but your flight is actually on Alaska. To some/a large degree, companies are responsible for the experience that customers have with their partners/at those touchpoints. Know what the customer experience will be via that partner.

Omnichannel 43

Omnichannel Touchpoint Education Start-ups 43

InteractionMetrics

OCTOBER 16, 2023

Defining Customer Experience Customer experience is what we hear, see, and feel when interacting with a company PLUS what we bring to a company based on its claims and values – and what other companies do. Note that often CX is defined ONLY as the touchpoints a customer has with a company. Of course not.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52