Aquire

MARCH 9, 2022

Use metrics for your customer focus objectives. Some common ones include customer satisfaction (CSAT) and net promoter score (NPS). Customer focus examples. He also explained the significance of having “co-op” in their brand, framing customers as business partners. Alaska Airlines.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. And then new, new, uh, tickets and Alaska Airlines just to get finally home in any event.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

SurveySensum

JUNE 11, 2024

For example, you’re conducting a survey on customer satisfaction for a new tech gadget. White Black or African American Hispanic or Latino Asian Native American or Alaska Native Native Hawaiian or Other Pacific Islander Other (please specify) Prefer not to say 8. Ethnicity: What is your ethnicity? City/State/Country) 9.

Education 52

Education Customer Journey Map Start-ups Net Promoter Score 52