SurveySensum

MARCH 12, 2025

They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). Route 2 needs focused improvements to boost overall customer satisfaction. The takeaway? Improve Economy check-in efficiency with mobile check-in adoption.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Aquire

MARCH 9, 2022

Use metrics for your customer focus objectives. Some common ones include customer satisfaction (CSAT) and net promoter score (NPS). Customer focus examples. He also explained the significance of having “co-op” in their brand, framing customers as business partners. Alaska Airlines.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

InteractionMetrics

NOVEMBER 11, 2024

How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. Go beyond NPS: Gather intelligence, embrace the scientific method, and value expertise over opinions.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52