Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Aquire

MARCH 9, 2022

The time and effort toward their professional growth will motivate them to do an even better job as they deal with customer issues daily. Be where your customers are. Customers want to be able to interact with you on their preferred channels whether that be your website, chatbot, social media , or messaging apps.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

SurveySensum

MAY 20, 2020

Anticipate Customer Needs: As people are staying in, the time spent on their mobile devices, and online platforms is already on the rise. They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

InteractionMetrics

NOVEMBER 11, 2024

And then new, new, uh, tickets and Alaska Airlines just to get finally home in any event. Um, and in the very beginning of the company, we were just about customer service evaluation. And then our clients pushed us into like, we’re really interested in beyond customer service, customer satisfaction.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

Comm100

MARCH 25, 2024

Check out how Alaska Air’s website chatbot, Jenn, masterfully handles ambiguity: Source: Alaska Air By responding to vague questions with multiple clickable solutions – and asking users to rephrase queries that the bot does not understand – Jenn manages to keep the conversation on track, and satisfy her users.

Start-ups 98

Start-ups AI Customer Expectations Social Media 98