Alaska, CX and Unstructured Data - Tech Customer Success

How to Improve Surveys: Amas Tenumah Interviews Martha Brooke

InteractionMetrics

NOVEMBER 11, 2024

And then new, new, uh, tickets and Alaska Airlines just to get finally home in any event. I mean, I’m speaking as someone who, you know, when I ran, I was in charge of CX for, you know, big consumer goods company, the wonderful company. We truly I mean, this is I love talking about good data and how to get it.

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NPS Net Promoter Score Start-ups Unstructured Data

6 Customer Experience Principles for Immediate yet Lasting Change

InteractionMetrics

OCTOBER 16, 2023

And if you already have a CX program, this is a great brainstorming refresher. ” If your hunch is that customer experience matters, your intuition is well borne out by the data. Start by instilling the importance of CX in your team. Note that often CX is defined ONLY as the touchpoints a customer has with a company.

Customer Experience

Customer Experience Net Promoter Score Retail CX

Tech Customer Success

How to Improve Surveys: Amas Tenumah Interviews Martha Brooke

6 Customer Experience Principles for Immediate yet Lasting Change

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