Customer Bliss

MAY 31, 2016

Curtis was deeply embedded with customer experience at Alaska Airlines before moving to Premara Blue Cross. Curtis is a visionary leader and digital innovator who has built industry-leading customer experiences at Alaska Airlines, Microsoft and Amazon.com. About Curtis . Co-Creation.

Customer Experience 63

Customer Experience Innovation Customer Feedback Customer Service 63

Uniphore

OCTOBER 7, 2021

Delivering great customer service above and beyond what people expect relies on various best practices and innovations like Conversational Automation solutions to resolve customer service challenges. To do just that, one of the best ways is to learn from the examples of the best in the business.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Customer Bliss

NOVEMBER 19, 2019

This is what happens at Alaska Airlines , where they have build what they call a “we trust you” toolkit. Drive Innovation Through Understanding. When we really do start with the life, and it can also and will drive innovative moments. CX #CustExp #MakeMomProud Click To Tweet.

Manufacturing 68

Manufacturing Innovation CX Technology 68

Lightico

MARCH 23, 2022

Marketing – MGAs often use their expertise to develop innovative marketing strategies. For example, insurance carriers will give MGAs access to products that they wouldn’t otherwise offer. In return, MGAs help insurance carriers sell more policies.

Retail 52

Retail Innovation Sales Customer Service 52

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. This global crisis has pushed companies to innovate like never before.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Qualtrics

JUNE 30, 2020

But then we also had innovation keynotes and from everyone from like a Steve Hammond who's pretty well known and those are Adobe sneaks, which is sort of a, you know, the labs people showing sort of cool innovations. The thing in the first position gets the most engagement in Alaska. So these people set it up.

Start-ups 26

Start-ups Innovation Government Technology 26

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. How have these innovations worked out for Amazon? Alaska Air and Capital One. Alaska Air’s chatbot, Jenn, is integrated into its website’s live chat interface.

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45