SurveySensum

MARCH 12, 2025

They want to compare customer satisfaction on two international routes: New York – Alaska (Route 1) and New York – Uganda (Route 2). Net Promoter Score Analysis Cross-tabulation takes your NPS analysis beyond just scoresit uncovers the why behind customer sentiment.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

SurveySensum

JUNE 11, 2024

This enables you to optimize customer journey maps for each persona and deliver exceptional customer experiences at all touchpoints. White Black or African American Hispanic or Latino Asian Native American or Alaska Native Native Hawaiian or Other Pacific Islander Other (please specify) Prefer not to say 8. City/State/Country) 9.

Education 52

Education Customer Journey Map Start-ups Net Promoter Score 52

InteractionMetrics

OCTOBER 16, 2023

Note that often CX is defined ONLY as the touchpoints a customer has with a company. For example, Satisfaction Metrics were replaced in the early aughts by the Net Promoter Score, which has, to some extent, been eclipsed by the Customer Effort Score. Alaska Airlines once sent me a 94-question survey.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52