Alaska Net Promoter Score Unstructured Data 
InteractionMetrics
NOVEMBER 11, 2024
How to Improve Surveys, Summarized: Martha and Amas discussed the problems with how companies use surveys, particularly Net Promoter Score (NPS), and offered advice on how to improve surveys to gather actionable customer feedback. And then new, new, uh, tickets and Alaska Airlines just to get finally home in any event.
InteractionMetrics
OCTOBER 16, 2023
Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. Other metrics include the Ease of Business Score, Competitive Edge Score, Brand Compliance Score, and more.
Expert insights. Personalized for you.
52 
Let's personalize your content