Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Customers That Stick

SEPTEMBER 25, 2014

Additionally, she is the recipe developer for Sitka Salmon Shares and enjoys experiencing the operation first hand by fishing in Alaska. > In five years, the most important social media channel for customer service will be Twitter. > False Dichotomy. Paper < Plastic. Personalization < Privacy.

Customer Experience 133

Customer Experience Real Estate Sports Social Media 133

Retently

AUGUST 15, 2018

You also need to respond fast to customer comments on social media. Virgin America, Alaska Air, and JetBlue Airways are good examples of excellent customer service when it comes to response speed , with an average response time of 4-5 minutes on Twitter. That doesn’t mean just sending speedy email replies.

Customer Service 92

Customer Service Social Media Customer Satisfaction Start-ups 92

Comm100

MARCH 25, 2024

Check out how Alaska Air’s website chatbot, Jenn, masterfully handles ambiguity: Source: Alaska Air By responding to vague questions with multiple clickable solutions – and asking users to rephrase queries that the bot does not understand – Jenn manages to keep the conversation on track, and satisfy her users.

Start-ups 98

Start-ups AI Customer Expectations Social Media 98

Aquire

MARCH 9, 2022

Customers want to be able to interact with you on their preferred channels whether that be your website, chatbot, social media , or messaging apps. Alaska Airlines. Ranked as the top airline on Newsweek’s list, Alaska Airlines provides an extensive list of promises to their customers right on their website.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through. Be truthful to New Normal.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Customer Experience Matrix

MARCH 9, 2015

So knowing you just booked a trip to Alaska and knowing you just walked into a department store are each marginally useful by themselves, but together they let you offer me a great deal on a warm coat. Let’s stick with that Alaska trip: selling you a coat might be worth less than selling you a hotel room. Data synergy.

Technology 128

Technology Technology Artificial Intelligence Engineering 128