Uniphore

OCTOBER 7, 2021

Nordstrom also has a policy of always saying “yes,” including when a man walked into its Fairbanks store in Alaska and asked for a refund on snow tires, which Nordstrom doesn’t sell. Discover how Uniphore’s AI technology can help you exceed expectations and deliver personalized customer service.

Customer Service 113

Customer Service Artificial Intelligence AI Omnichannel 113

Comm100

MARCH 25, 2024

Check out how Alaska Air’s website chatbot, Jenn, masterfully handles ambiguity: Source: Alaska Air By responding to vague questions with multiple clickable solutions – and asking users to rephrase queries that the bot does not understand – Jenn manages to keep the conversation on track, and satisfy her users.

Start-ups 98

Start-ups AI Customer Expectations Social Media 98

Aquire

MARCH 9, 2022

Implement technology to enhance your offerings. While technology doesn’t completely replace the human touch, you can use it to augment your support processes and customer experience. Alaska Airlines. Finally, you spare customers from tediously retelling their background and information every time they reach out.

Net Promoter Score 59

Net Promoter Score Social Media Customer Loyalty Customer Expectations 59

Qualtrics

MARCH 25, 2021

But capturing and analyzing them has become so much easier in the age of smartphones and technology that makes analysis easier and automatic. How Alaska Airlines uses video surveys. To assess customer satisfaction, Alaska Airlines used Voxpopme’s video platform to ask their customers about what friendliness meant to them.

Start-ups 49

Start-ups Customer Satisfaction Technology Technology 49

Customer Bliss

NOVEMBER 19, 2019

For example, they know women who wear crazy shoes like mine, for example, start to get a little pain in the back of our leg after a certain amount of time, which is why that shoe you see there actually has gym shoe or sneaker technology in it. And yes, they make the men wear the pumps, as well. I kind of love that. Empower Proactive Grace.

Manufacturing 68

Manufacturing Innovation CX Technology 68

SurveySensum

MAY 20, 2020

The power of automated technology will transform the in-store shopping experience. But really, it’s meant to make all this new technology seem less intimidating. Distributed Customer centers with teams working from home: Brands like Alaska Airlines have distributed their customer centers amongst their teams that are working from home.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Customer Experience Matrix

MARCH 9, 2015

But it somehow got into my head that the last section should look at how CDPs will fit into the long-term future of marketing technology. So knowing you just booked a trip to Alaska and knowing you just walked into a department store are each marginally useful by themselves, but together they let you offer me a great deal on a warm coat.

Technology 128

Technology Technology Artificial Intelligence Engineering 128