Zendesk

JANUARY 7, 2022

Background: Ask Benji is a text-based (SMS) chatbot that helps Arizona students navigate the financial aid process—particularly with regard to the Free Application for Federal Student Aid (FAFSA). The bot was originally created by Arizona State University for high school students interested in applying to the college.

AI 98

AI Machine Learning Artificial Intelligence ML 98

CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Despite a general soreness from impromptu desert hiking in the picture above, as well as a beard full of whipped topping from the “Wild West Olympics”, it was a remarkable event. Naturally, Customer Experience and AI were on the tip of everyone’s tongue.

CX 140

CX Net Promoter Score NPS Contact Center 140

Callminer

DECEMBER 17, 2019

In states like Florida, Arizona and Texas call centers are big employers; Texas alone has over 600 call centers with 250,000 employees.” . “There are tens of thousands of call centers around the world involving millions of jobs. ” – Thomas Dichter, Call Centers Return To The U.S.

Contact Center 207

Contact Center Finance AI Innovation 207

Beyond Philosophy

APRIL 15, 2015

The Ritz Carlton in Tucson, Arizona, leverages its desert landscape and the related activities it provides to enhance their guests’ stay. Big names like Virgin Airlines, who is focused on creating a unique flight experience (not adventurous or dangerous for goodness sakes!), embraced the concept.

Customer Loyalty 124

Customer Loyalty Customer Experience 124

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

Beyond Philosophy

MAY 25, 2016

Perhaps that approach might explain to senior management how it feels when your boss says you will have to leave your home in Virginia to work in Arizona until August. Not surprisingly, an outside-in approach is also remarkably effective at improving Employee Experiences. My personal background is in telecoms.

Government 113

Government Customer Experience 113

Steven Van Belleghem

SEPTEMBER 19, 2021

For instance, Starbucks offers 100 percent tuition coverage for employees through a partnership with the Arizona State University. They are purposely paid more than the industry average and receive many perks, like health coverage, profit sharing, training support and all kinds of bonusses.

Customer Experience 134

Customer Experience Construction Education Customer Satisfaction 134

Execs In The Know

APRIL 2, 2025

PHOENIX, ARIZONA, US April 2, 2025 Execs In The Know, a global community of customer experience (CX) leaders, proudly announces the appointment of Ebrahim Hyder, Vice President, Customer Service at Michael Kors, and Lisa Oswald, Senior Vice President and Global Head of Customer Service at Travelzoo, as the Co-Chairs of its Corporate Advisory Board. (..)

CX 40

CX Innovation Sales Customer Service 40

Execs In The Know

APRIL 28, 2022

PHOENIX, ARIZONA, US, April 28, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the addition of Lisa Sinacola, Worldwide Leader | Modern Life, Gaming and Customer Service – Customer Service and Support at Microsoft, to the company’s 2022 Corporate Advisory Board. (..)

Gaming 98

Gaming Innovation CX Technology 98

Execs In The Know

JANUARY 15, 2025

PHOENIX, ARIZONA January 14, 2025 Execs In The Know, a global community of Customer Experience (CX) leaders, is thrilled to announce the keynote speakers for its highly anticipated Customer Response Summit (CRS) in Clearwater Beach, Florida, March 3-5, 2025.

Actionable Insights 40

Actionable Insights CX Transformation Innovation Contact Center 40

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. With a membership representing small, medium-size, and Fortune 500 companies, ICSA provides excellent networking and educational opportunities.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Steven Van Belleghem

SEPTEMBER 29, 2021

About five months ago, the companies started working on a pilot program to use Cruise self-driving vehicles for deliveries in Scottsdale in Arizona. Earlier this year, it announced that it’s investing in Cruise, GM’s self-driving vehicle subsidiary. Very recently, they decided to take that relationship to a new level.

CX 123

CX Healthcare Retail Innovation 123

Execs In The Know

NOVEMBER 1, 2023

Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Immerse yourself in the beauty of Arizona’s landscapes while enjoying world-class amenities and cultural experiences that will elevate your Summit experience.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52

Myra Golden Media

JUNE 5, 2018

I booked an extra night at the Arizona Biltmore just because I wanted some “me time” for relaxation and reading. Tomorrow morning I’m headed to Phoenix to deliver a workshop at the Salesforce Trailblazers for the Future Conference. I do this a lot, adding a day or two on to a business trip to chill, explore, and enjoy local restaurants.

Customer Experience 83

Customer Experience 83

Customer Experience Matrix

APRIL 1, 2013

I spent part of last week at Infusionsoft ’s annual conference, InfusionCon, drinking the Kool-Aid and soaking up the Arizona sun.

Engineering 75

Engineering Sales 75

The Success League

DECEMBER 11, 2024

in sociology and public policy from the University of Arizona, with certifications in scrum management, project management, and IT infrastructure. She resides in Scottsdale, Arizona, with her family and a lively Goldendoodle. She holds a B.A. As a visiting lecturer at Pavillions CCO School, Alli specializes in customer onboarding.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction NPS Engineering 52

CX Journey

MAY 22, 2015

At the CXPA Insight Exchange in San Diego a couple weeks ago, the keynote speaker for the first day of the event was Derrick Hall, President and CEO of the Arizona Diamondbacks. Image courtesy of chrisinphilly5448 In your CX work, do you focus on the big picture or just on the task at hand? It was far from that!

CX 60

CX Construction Touchpoint Customer Expectations 60

Execs In The Know

OCTOBER 7, 2021

PHOENIX, ARIZONA, US, October 7, 2021 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know (EITK) is proud to announce it has accepted the challenge of adopting a culture of openness, acceptance, and understanding regarding employee mental health and wellbeing and has formally taken the pledge to be a stigma-free (..)

CX 52

CX Customer Experience 52

Execs In The Know

MARCH 6, 2023

PHOENIX, ARIZONA, US, March 6, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Corporate Edition report.

CX 52

CX Contact Center Touchpoint Technology 52

TeamSupport

JULY 14, 2020

With teams in California, Arizona, and Florida TeamSupport has eliminated the distance and really improved not only customer support, but internal communication between support and sales in particular.”.

B2B 59

B2B Sales Customer Service Customer Relationship 59

CSAT.AI

FEBRUARY 6, 2019

Just like business, law is constantly evolving, though a donkey still can’t sleep in a bathtub according to Arizona law. In the United States this means following Federal as well as State and Local Laws. Have a structure that enables your business to stay on top of call recording law or outsource to a company that does.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Gainsight

JULY 9, 2020

Now, I am a west coast girl who loves college basketball, bleeds red and blue, and is true to my beloved Arizona Wildcats. But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. A true class act.

Sports 59

Sports Gaming Start-ups 59

Lightico

MARCH 23, 2022

The exam process varies depending on the state where you live. Check with your local state insurance department to find out which type of license is required to practice as an MGA.

Retail 52

Retail Innovation Sales Customer Service 52

Execs In The Know

JUNE 7, 2023

These informative and collaborative events will be hosted in New York, New York and Tempe, Arizona. We’re thrilled to announce that we have added two In-Person Outsourcing Briefings to our schedule for 2023. You’ll gain invaluable insights from industry experts and connect with top executives who are shaping the future.

CX 85

CX Compliance Artificial Intelligence AI 85

CX Journey

APRIL 9, 2015

Arizona Diamondbacks (#21) 28. Louis Cardinals (#1) 2. San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. Houston Astros (#30) 29. Colorado Rockies (#26) 27. New York Mets (#22) 26.

Sports 64

Sports Gaming Entertainment Customer Retention 64

Kerry Bodine

JANUARY 4, 2017

Phoenix, Arizona. Am I missing an upcoming event? Please let me know ! Professional Associations. IXDA Interaction 17. February 4 – 8, 2017. New York City. CXPA Insight Exchange. May 16 – 17, 2017. June 5 – 8, 2017. DMI Design Management Conference. June 19 – 21, 2017. DMI Design Leadership Conference. September 24 – 26, 2017.

CEM 48

CEM CX Contact Center Retail 48

Confirmit

SEPTEMBER 5, 2017

Arizona State University has a similar program. Rutgers offers a CX Certificate program through its Center for Innovation Education, featuring CX luminaries including Lior Arussy, Jeanne Bliss, Carol Buehrens (faculty chair) and many other authors, practitioners and providers (cx.rutgers.edu).

Customer Experience 49

Customer Experience Education Innovation CX 49

Execs In The Know

SEPTEMBER 28, 2023

Mark your calendars for March 13-15, 2024, for Customer Response Summit (CRS) in Tucson, Arizona. Stacy also discussed the future of cinema under his helm—from crowdfunding to blockchain and artificial intelligence (AI) activations. Thank you to Stacy for his leadership, participation, and insights!

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

Intercom, Inc.

JUNE 21, 2018

I started a bike-share program at Arizona State University, won a grant for that and got exclusive rights to commercial bike sharing at the school. Can you give us a quick feel for your career to date and break down your mission at Sales Hacker? Max Altschuler: I’ve been an entrepreneur my entire life.

Sales 183

Sales Start-ups Finance Education 183

Execs In The Know

OCTOBER 5, 2021

PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.

Customer Experience 52

Customer Experience CX Customer Loyalty Customer Experience Management 52

Execs In The Know

NOVEMBER 9, 2022

PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Consumer Edition report.

CX 45

CX Artificial Intelligence Customer Experience 45

Execs In The Know

MARCH 22, 2022

PHOENIX, ARIZONA, US, March 22, 2022 — Global customer experience (CX) industry leader Execs In The Know is pleased to announce that its signature event, the Customer Response Summit, is returning to its ever-popular live format, March 28 through March 30, 2022, in sunny Clearwater, Florida at the Wyndham Grand Clearwater Beach hotel and resort. (..)

CX 45

CX Customer Experience 45

Execs In The Know

APRIL 8, 2024

Written by Tadd McAnally I recently had the privilege of speaking at the Customer Response Summit (CRS), hosted by Execs in the Know (EITK), in Tucson, Arizona.

CX 52

CX CX Transformation Technology Technology 52

Execs In The Know

APRIL 14, 2022

PHOENIX, ARIZONA, US, April 14, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Outsourcing: An Exploration of Current Conditions and Future Changes , a special CX topic-based report that debuted at the company’s Customer Response Summit event in Clearwater, (..)

CX 40

CX Technology Technology Customer Experience 40

Execs In The Know

OCTOBER 9, 2024

PHOENIX, ARIZONA, US, October 8, 2024 — Global customer experience (CX) industry leader Execs In The Know just released the 2024 CX Leaders Trends & Insights: Consumer Edition , an annual report dedicated to the experiences and opinions of consumers.

CX 40

CX Innovation AI Customer Experience 40

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products.

CX 45

CX Retail Engineering Technology 45

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40