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When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customerservice ecology. Are you new to the customerservice space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
Many companies are coming up short with customer support. “Only 26% of consumers responded positively when asked if they believe customerservice centers provide great support, compared to 49% who did not.” “When asked what the most frustrating aspect of a customerservice experience is, over a third of U.S.
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