Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Many companies are coming up short with customer support. ” – Daniela Puzzo, 5 Important Customer Service Statistics for Call Centers , Fonolo; Twitter: @fonolo.

Contact Center 207

Contact Center Finance AI Customer Service 207

Execs In The Know

JUNE 7, 2023

However, concerns were raised about governance and compliance in implementing AI solutions. The significance of finding solutions that safeguard sensitive customer information and maintain compliance with data protection regulations is something that has been top of mind.

CX 85

CX Compliance Artificial Intelligence AI 85

CSAT.AI

FEBRUARY 6, 2019

As a creator of customer service teams, Ty Givens, Founder of The Workforce Pro, has this to say: “For me, a good QA process tells me the following: 1. Customer received information/attention needed 2. Call Recording and Compliance. Monitoring also allows you to hear what your customers are saying first hand.

Net Promoter Score 78

Net Promoter Score Legal Sentiment Analysis Compliance 78