Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. I have a Certificate in Customer Experience from the Center for Services Leadership at Arizona State University. You can see its entry in the guide here.

Education 140

Education Customer Service Customer Experience 140

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. I am proud to say that I have a Certificate in Customer Experience from the W.P.

Healthcare 128

Healthcare Innovation Education CX 128

Steven Van Belleghem

JANUARY 22, 2020

I’ll start my list with a little bit of an outlier, who is not a ‘pure’ customer experience speaker, but that’s also exactly the reason why I like Simon Mainwaring so much. By obsessing about customer service and community-based culture, he helped Zappos grow from almost no sales in 1999 to the multi-billion dollar company it is today.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Arizona State University has a similar program.

Customer Experience 49

Customer Experience Education Innovation CX 49

Execs In The Know

SEPTEMBER 28, 2023

In our recent Experience & Loyalty Insights: A Research-Based Review report , among both “Loyalist” and “Non-Loyalist” consumers, “Provide Consistent, High-Quality Experiences at Every Touch Point” was the top answer when asked what Retail/eCommerce brands need to do to create an exceptional customer experiences.

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

Execs In The Know

MARCH 6, 2023

PHOENIX, ARIZONA, US, March 6, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Corporate Edition report.

CX 52

CX Contact Center Touchpoint Technology 52

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Customer Experience is not about where, it’s about how. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.

CX 140

CX Net Promoter Score NPS Contact Center 140

Execs In The Know

APRIL 8, 2024

Written by Tadd McAnally I recently had the privilege of speaking at the Customer Response Summit (CRS), hosted by Execs in the Know (EITK), in Tucson, Arizona. This shouldn’t be surprising.

CX 52

CX CX Transformation Technology Technology 52

Execs In The Know

OCTOBER 7, 2021

PHOENIX, ARIZONA, US, October 7, 2021 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know (EITK) is proud to announce it has accepted the challenge of adopting a culture of openness, acceptance, and understanding regarding employee mental health and wellbeing and has formally taken the pledge to be a stigma-free (..)

CX 52

CX Customer Experience 52

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. 6 Must-Read Customer Experience Trends in 2019.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Execs In The Know

APRIL 14, 2022

The report was released in both print and digital formats, and it is produced in partnership with Inspiro, outsourcing specialists with expertise in combining operational excellence, technology, and insights to deliver award-winning customer experiences.

CX 52

CX Technology Technology Customer Experience 52

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

Execs In The Know

NOVEMBER 9, 2022

PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Consumer Edition report.

CX 45

CX Artificial Intelligence Customer Experience 45

Callminer

DECEMBER 17, 2019

In states like Florida, Arizona and Texas call centers are big employers; Texas alone has over 600 call centers with 250,000 employees.” “Experiences that would make customers take their business elsewhere include unfriendly service (60%) and employees’ lack of knowledge (46%).” “[…]a U.S.

Contact Center 207

Contact Center Finance AI Customer Service 207

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Beyond Philosophy

MAY 25, 2016

Employee Engagement and Customer Experience Are Linked. Employee engagement is crucial to Customer Experience. After all, if your employees don’t feel happy and pleased with their job and the mission of your organization, then how can they make customers feel happy and pleased with their experience?

Government 113

Government Customer Experience 113

Execs In The Know

MARCH 22, 2022

PHOENIX, ARIZONA, US, March 22, 2022 — Global customer experience (CX) industry leader Execs In The Know is pleased to announce that its signature event, the Customer Response Summit, is returning to its ever-popular live format, March 28 through March 30, 2022, in sunny Clearwater, Florida at the Wyndham Grand Clearwater Beach hotel and resort. (..)

CX 59

CX Customer Experience 59

Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. About Execs In The Know. About Genesys.

CX 45

CX Retail Engineering Technology 45

Steven Van Belleghem

SEPTEMBER 29, 2021

Predicting and managing the supply chain in the most accurate and efficient of manners, became an enormous asset to offer the best customer experience in the COVID-19 era. About five months ago, the companies started working on a pilot program to use Cruise self-driving vehicles for deliveries in Scottsdale in Arizona.

CX 123

CX Healthcare Retail Innovation 123

Comm100

AUGUST 1, 2018

The picks on this month’s series of best CX Posts cover a wide variety of topics focused mostly on the future of customer experience and the trends that are shaking up the industry. The executives are expected to deliver long-term solutions to improve customer experiences.

Customer Experience 41

Customer Experience Social Media Start-ups Non-Profits 41

Beyond Philosophy

JUNE 18, 2015

In contrast, your experiences really are part of you. We are the sum total of our experiences. So when you are designing your Customer Experience, remembering this concept is key to creating something that will evoke happy and pleased with your Customers. Discovering What Customers Don’t Know Themselves.

B2C 159

B2C B2B Customer Experience 159

Execs In The Know

OCTOBER 16, 2022

PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce that its signature event, the Customer Response Summit (CRS), returns on October 24-26, 2022, in beautiful Coronado, California. About Execs In The Know.

CX 52

CX Innovation Customer Experience 52

Execs In The Know

APRIL 7, 2022

PHOENIX, ARIZONA, US, April 7, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of the CX Leaders Trends & Insights: 2021 Corporate Edition report which debuted at the company’s Customer Response Summit event in Clearwater, Florida (March 28–30, 2022).

CX 40

CX Social Media Touchpoint Technology 40

TeamSupport

JULY 14, 2020

A B2B customer support software solution like TeamSupport breaks down these silos, integrating a robust help desk solution with a bug tracking solution so that the customer service and development teams (and others such as quality assurance [QA] and sales) use a common tool to create better products and happier customers.

B2B 59

B2B Sales Customer Service Customer Relationship 59

Steven Van Belleghem

NOVEMBER 26, 2018

Artificial Intelligence capabilities are moving quickly into the realms of influencing your day-to-day customer experience. Predicting and understanding customer behavior helps to boost the quality of the customer relations. When it comes to customer experience, these new prediction capabilities have a lot to offer.

E-commerce 52

E-commerce Customer Experience Retail Entertainment 52

Helpt

MARCH 8, 2023

In this article, we will explore the impact of on-shore technical support on customer satisfaction and how businesses can optimize their technical support to improve customer experience. A well-executed technical support strategy can lead to increased customer satisfaction, loyalty, and retention.

Customer Satisfaction 52

Customer Satisfaction Customer Retention Customer Experience Customer Service 52

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48

Beyond Philosophy

APRIL 15, 2015

Big names like Virgin Airlines, who is focused on creating a unique flight experience (not adventurous or dangerous for goodness sakes!), The Ritz Carlton in Tucson, Arizona, leverages its desert landscape and the related activities it provides to enhance their guests’ stay. The post Could You be Left Behind by The Experience Economy?

Customer Loyalty 124

Customer Loyalty Customer Experience 124

Myra Golden Media

JUNE 5, 2018

I booked an extra night at the Arizona Biltmore just because I wanted some “me time” for relaxation and reading. Tomorrow morning I’m headed to Phoenix to deliver a workshop at the Salesforce Trailblazers for the Future Conference. I do this a lot, adding a day or two on to a business trip to chill, explore, and enjoy local restaurants.

Customer Experience 83

Customer Experience 83

CX Journey

MAY 22, 2015

At the CXPA Insight Exchange in San Diego a couple weeks ago, the keynote speaker for the first day of the event was Derrick Hall, President and CEO of the Arizona Diamondbacks. To improve the experience, to meet customer expectations, we must first understand what the customer is trying to achieve (He's trying to make a quarter-inch hole.).

CX 60

CX Construction Touchpoint Customer Expectations 60

CX Journey

APRIL 9, 2015

Arizona Diamondbacks (#21) 28. When it comes to the customer experience, how does that translate? acquisition customer experience customer loyalty customer retention raving fans' Louis Cardinals (#1) 2. San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Fairweather fans.

Sports 64

Sports Gaming Entertainment Customer Retention 64

Qualtrics

MAY 19, 2021

Mesa Public Schools is the largest public schools district in Arizona with around 64,000 students. As we move into what Jeff calls ‘student success 2.0’, colleges need to understand every moment along the student journey, measure each interaction, and use the data and insights they gather to drive decisions and actions.

Education 26

Education Scorecard Start-ups Technology 26

Intercom

MAY 4, 2023

And it wasn’t because his widgets were any better than anyone else’s – it was because he realized that providing a great customer experience was not only a differentiator but a vital ingredient for success. I realized that our competitive advantage was the customer experience. I did that. Why were people so loyal?

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Comm100

OCTOBER 17, 2017

Once a failing restaurant, Amy’s Baking Company now had a flock of new customers rushing to their location in Scottsdale, Arizona, eager to check out the only establishment that the renowned chef had ever walked out on mid-episode. With the fame came a wave of social media engagement.

Social Media 53

Social Media Customer Service Start-ups Customer Survey 53