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When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customerservice ecology. Are you new to the customerservice space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
PHOENIX, ARIZONA, US, October 5, 2021 — Global customerexperience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.
This article highlights that customerservice is not reserved for those on the frontline and is only a complete process when all levels take part. Customerservice is evolving rapidly, call center agents reading from the same script are no longer the definition of good customerservice.
Our 21st Annual CSPN CustomerExperience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona. CustomerExperienceManagement 2018 – May 29 – 30, Sydney, Australia.
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