Execs In The Know

NOVEMBER 1, 2023

Are you ready for an exceptional opportunity to connect, learn, and innovate within customer experience (CX)? Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Early bird pricing is available until February 9th, 2024, at just $999.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52

Execs In The Know

APRIL 28, 2022

Lisa joins an impressive group of 14 other customer experience (CX) leaders representing a range of industries — each a dedicated champion for both their customers and employees. “I Execs In The Know has created such a unique community for the exchange of new and innovative advancements in CX Strategy.”.

Gaming 98

Gaming Innovation CX Technology 98

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. I am proud to say that I have a Certificate in Customer Experience from the W.P.

Healthcare 128

Healthcare Innovation Education CX 128

Execs In The Know

OCTOBER 9, 2024

PHOENIX, ARIZONA, US, October 8, 2024 — Global customer experience (CX) industry leader Execs In The Know just released the 2024 CX Leaders Trends & Insights: Consumer Edition , an annual report dedicated to the experiences and opinions of consumers.

CX 40

CX Innovation AI Customer Experience 40

Steven Van Belleghem

JANUARY 22, 2020

I’ll start my list with a little bit of an outlier, who is not a ‘pure’ customer experience speaker, but that’s also exactly the reason why I like Simon Mainwaring so much. By obsessing about customer service and community-based culture, he helped Zappos grow from almost no sales in 1999 to the multi-billion dollar company it is today.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value. Arizona State University has a similar program.

Customer Experience 49

Customer Experience Education Innovation CX 49

Callminer

DECEMBER 17, 2019

Two-thirds of respondents overall were ‘behind the curve’ in terms of evolving their traditional call center into a modern customer service operation.” ” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. “[…]a U.S.

Contact Center 207

Contact Center Finance AI Customer Service 207