CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. Despite a general soreness from impromptu desert hiking in the picture above, as well as a beard full of whipped topping from the “Wild West Olympics”, it was a remarkable event.

CX 140

CX Net Promoter Score NPS Contact Center 140

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Artificial Intelligence 114

Artificial Intelligence Machine Learning Sentiment Analysis AI 114

CX Journey

APRIL 9, 2015

Arizona Diamondbacks (#21) 28. acquisition customer experience customer loyalty customer retention raving fans' Louis Cardinals (#1) 2. San Francisco Giants (#5) 3. Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. Houston Astros (#30) 29. Oprah Winfrey.

Sports 73

Sports Gaming Entertainment Customer Retention 73

The Success League

DECEMBER 11, 2024

Investing in this approach today will position your SaaS business for greater scalability, profitability, and customer loyalty tomorrow. The Success League is a customer success consulting firm that also offers CS Program Assessments. As a visiting lecturer at Pavillions CCO School, Alli specializes in customer onboarding.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction NPS Engineering 52

Execs In The Know

SEPTEMBER 28, 2023

Building customer trust and loyalty are the cornerstones of any good business strategy. For businesses, nurturing customer loyalty means delving deeper than the initial transaction and crafting enduring relationships based on trust. It’s that magnetic connection that keeps you coming back again and again.

CX 52

CX Artificial Intelligence Customer Loyalty Retail 52

CSAT.AI

FEBRUARY 6, 2019

Just like business, law is constantly evolving, though a donkey still can’t sleep in a bathtub according to Arizona law. In the United States this means following Federal as well as State and Local Laws. Have a structure that enables your business to stay on top of call recording law or outsource to a company that does.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Retail 48