Customers That Stick
JANUARY 12, 2015
Today we are releasing our new guide to customer service and customer experience higher education programs. I have a Certificate in Customer Experience from the Center for Services Leadership at Arizona State University. You can see its entry in the guide here.
Customers That Stick
OCTOBER 23, 2014
I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. I am proud to say that I have a Certificate in Customer Experience from the W.P.
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Fonolo
MARCH 6, 2019
When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?
Callminer
DECEMBER 17, 2019
Many companies are coming up short with customer support. “Only 26% of consumers responded positively when asked if they believe customer service centers provide great support, compared to 49% who did not.” “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S.
Zendesk
JANUARY 7, 2022
Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. Both types of chatbots provide a layer of friendly self-service between a business and its customers.
CX Accelerator
OCTOBER 25, 2018
What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. At the end of the day, it matters very little where you stick it.
Execs In The Know
APRIL 28, 2022
LeAnne Crocker, Director, Customer Care Centers, Oriental Trading Company, Inc – A Berkshire Hathaway Company. Mike Gathright, Senior Vice President, Customer Experience, Hilton. Lisa Oswald, Senior Vice President of Customer Service, Travelzoo Inc. Ebrahim Hyder, Vice President of Customer Service, Michael Kors.
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