CX Accelerator

OCTOBER 25, 2018

What a fantastic couple of days at the Arizona Biltmore. Naturally, Customer Experience and AI were on the tip of everyone’s tongue. The AI revolution is truly at the doorstep of Customer Service…and it will change the face of the industry forever. Therefore, CX leaders are simply coordinators and facilitators.

CX 140

CX Net Promoter Score NPS Contact Center 140

Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. Topics include: How to drive a culture of service innovation into a traditional product company.

Healthcare 128

Healthcare Innovation Education CX 128

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Zendesk

JANUARY 7, 2022

What customer service leaders may not understand, however, is which of the two technologies could have the most impact on their buyers and their bottom line. Both types of chatbots provide a layer of friendly self-service between a business and its customers. Chatbot vs. conversational AI: Examples in customer service.

AI 98

AI Machine Learning Artificial Intelligence ML 98

Execs In The Know

APRIL 28, 2022

Lisa joins an impressive group of 14 other customer experience (CX) leaders representing a range of industries — each a dedicated champion for both their customers and employees. “I I am excited to join the Execs In The Know Advisory Board,” said Lisa of her inclusion in the exclusive group of CX leaders. “I

Gaming 98

Gaming Innovation CX Technology 98

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success. Let’s dive in.

CX 85

CX Compliance Artificial Intelligence AI 85

Steven Van Belleghem

SEPTEMBER 19, 2021

They believed that US customers might embrace the Italian coffee culture , if they only added local elements to mix Italian coffee culture with the US culture and created a personalized experience. And to make sure that the customers would keep coming back they invested a lot in customer service and in-store experience.

Customer Experience 134

Customer Experience Construction Education Customer Satisfaction 134