Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. The technology is ideal for answering FAQs and addressing basic customer issues. Chatbots in customer service IRL.

AI 98

AI Machine Learning Artificial Intelligence ML 98

Comm100

AUGUST 1, 2018

This article highlights that customer service is not reserved for those on the frontline and is only a complete process when all levels take part. Customer service is evolving rapidly, call center agents reading from the same script are no longer the definition of good customer service.

Customer Experience 43

Customer Experience Social Media Start-ups Non-Profits 43

Taylor Reach Group

APRIL 25, 2018

Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona. SCIP International Conference & Exhibition – May 14 – 17, Orlando, FL.

Contact Center 62

Contact Center Customer Experience Government Artificial Intelligence 62