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Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. The technology is ideal for answering FAQs and addressing basic customer issues. Chatbots in customerservice IRL.
This article highlights that customerservice is not reserved for those on the frontline and is only a complete process when all levels take part. Customerservice is evolving rapidly, call center agents reading from the same script are no longer the definition of good customerservice.
Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona. SCIP International Conference & Exhibition – May 14 – 17, Orlando, FL.
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