Callminer

DECEMBER 17, 2019

Many companies are coming up short with customer support. “Only 26% of consumers responded positively when asked if they believe customer service centers provide great support, compared to 49% who did not.” “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S.

Contact Center 207

Contact Center Finance AI Customer Service 207

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. Are you new to the customer service space and currently seeking a) some fundamental orientation information; and b) membership in some pivotal circles where important CS knowledge is shared?

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. Conversational AI is a broader term that refers to AI-driven communication technology such as chatbots and virtual assistants (e.g.,

AI 98

AI Machine Learning Artificial Intelligence ML 98

Execs In The Know

APRIL 28, 2022

Microsoft is an American multinational technology corporation that produces computer software, consumer electronics, personal computers, and related services. Lisa brings a keen sense for how to turn innovative thinking into customer and business success,” said Chad McDaniel , president of Execs In The Know. “We

Gaming 98

Gaming Innovation CX Technology 98

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success.

CX 85

CX Compliance Artificial Intelligence AI 85

TeamSupport

JULY 14, 2020

But with the right B2B (business-to-business) customer support software, it’s easy for support, sales, and product development teams to all have full visibility into the history of the customer, what products they are using, and what communication has occurred throughout the relationship. Here in Part 3, let’s break down silos.

B2B 59

B2B Sales Customer Service Customer Relationship 59

Confirmit

SEPTEMBER 5, 2017

Drexel, Pace and University of Wisconsin and numerous other brick-and-mortar and online schools offer bachelor’s degrees in customer service management, a component of CX but certainly very different from the field overall. DePaul, Rutgers and several others offer customer service management certificates.

Customer Experience 49

Customer Experience Education Innovation CX 49