Customers That Stick

OCTOBER 23, 2014

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

Healthcare 128

Healthcare Innovation Education CX 128

Steven Van Belleghem

SEPTEMBER 29, 2021

This is a dynamic that we’ve seen happening in a lot of the world’s leading and most innovative companies: giants like Amazon, Toyota, Google and Ping An are no longer content (some for quite some time already) to stay in their own industry’s lane and Walmart is no different here. Enter new industries. Healthcare.

CX 123

CX Healthcare Retail Innovation 123

Execs In The Know

JANUARY 31, 2024

Customer Response Summit (CRS) returns in Tucson, Arizona, March 12-15, 2024. Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement. CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections.

Entertainment 111

Entertainment Start-ups CX Innovation 111

Execs In The Know

APRIL 28, 2022

Lisa joins an impressive group of 14 other customer experience (CX) leaders representing a range of industries — each a dedicated champion for both their customers and employees. “I I am excited to join the Execs In The Know Advisory Board,” said Lisa of her inclusion in the exclusive group of CX leaders. “I

Gaming 98

Gaming Innovation CX Technology 98

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. Key CX Outsourcing Considerations In a recent discussion with our community of CX leaders, they shared their insights and concerns regarding CX outsourcing.

CX 85

CX Compliance Artificial Intelligence AI 85

Confirmit

MAY 21, 2017

The Confirmit team attended with a group of consultants, marketing and account team members to cheer on our CX consultants Sarah Simon at the podium and Stacey Nevel with a Show and Tell session. “ By members, for members ” remains the mantra of CXPA, which is what makes this event so different. Does the science prove out?

NPS 45

NPS Education Voice of the Customer CX 45

Execs In The Know

NOVEMBER 1, 2023

Are you ready for an exceptional opportunity to connect, learn, and innovate within customer experience (CX)? Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Inclusive Networking and Relationship Building CRS fosters a close-knit community of CX leaders.

Innovation 52

Innovation CX Customer Expectations Customer Experience 52