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The Compete Through Service Symposium

Customers That Stick

I’d like to take a moment to tell Customers That Stick™ readers about the 25 th annual Compete Through Service Symposium ( online brochure ) put on by the Center for Services Leadership at Arizona State University’s W.P. It is a three daylong conference, with each day focusing on the following topics: Day One: Service Innovation.

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Explore the Unique Experiences That Await You at CRS Tucson

Execs In The Know

Customer Response Summit (CRS) returns in Tucson, Arizona, March 12-15, 2024. CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections. Join your fellow CX leaders and colleagues for a dynamic experience of learning, sharing, networking, and engagement.

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Call Center Statistics You Should Know

Callminer

” – 2018 Call Center Industry Report Reveals Call Center Innovation Lagging , Globe Newswire; Twitter: @GlobeNewswire , @Liveops. This rise in market value can be attributed to the increased adoption of automated services in business operations along with innovations/advancements in AI.”

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Lisa Sinacola, Worldwide Leader at Microsoft, Joins the Execs In The Know 2022 Corporate Advisory Board

Execs In The Know

Execs In The Know has created such a unique community for the exchange of new and innovative advancements in CX Strategy.”. Lisa brings a keen sense for how to turn innovative thinking into customer and business success,” said Chad McDaniel , president of Execs In The Know. “We

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7 things you can learn from Walmart about CX

Steven Van Belleghem

This is a dynamic that we’ve seen happening in a lot of the world’s leading and most innovative companies: giants like Amazon, Toyota, Google and Ping An are no longer content (some for quite some time already) to stay in their own industry’s lane and Walmart is no different here. Enter new industries. Healthcare.

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CXPA: Inspiring Exchanges in Arizona

Confirmit

From Citi’s Customer Command Center (and CX Innovation Award Winner) to a home-grown customer reference program at Fidelity, I heard some great ideas, and even better, actions born out of great ideas to just jump in and try something. to over 7% but which are delivering some eye-opening insight to the leadership team.

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5 Reasons to Attend CRS Tucson 2024

Execs In The Know

Are you ready for an exceptional opportunity to connect, learn, and innovate within customer experience (CX)? Execs In The Know invites you to Customer Response Summit (CRS) in stunning Tucson, Arizona, from March 12th to 15th, 2024. Here are five compelling reasons why you shouldn’t miss out on this upcoming in-person event.