Execs In The Know

JANUARY 15, 2025

PHOENIX, ARIZONA January 14, 2025 Execs In The Know, a global community of Customer Experience (CX) leaders, is thrilled to announce the keynote speakers for its highly anticipated Customer Response Summit (CRS) in Clearwater Beach, Florida, March 3-5, 2025.

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Actionable Insights CX Transformation Innovation Contact Center 40

Steven Van Belleghem

SEPTEMBER 29, 2021

About five months ago, the companies started working on a pilot program to use Cruise self-driving vehicles for deliveries in Scottsdale in Arizona. Its scan-and-go technology also partly reflects an Amazon concept, that of the Amazon Go stores. Very recently, they decided to take that relationship to a new level.

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Execs In The Know

JUNE 7, 2023

With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences. However, ensure that technology is not prioritized over human interaction and empathy.

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Execs In The Know

MARCH 6, 2023

PHOENIX, ARIZONA, US, March 6, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2022 CX Leaders Trends & Insights: Corporate Edition report. Execs In The Know has been producing high-quality, in-depth CX-related research and other content for more than a decade.

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The Success League

DECEMBER 11, 2024

Passionate about scaling teams and driving customer success, Alli has held leadership roles at Medallia, Visa, Endeca (acquired by Oracle), and CA Technologies. in sociology and public policy from the University of Arizona, with certifications in scrum management, project management, and IT infrastructure. She holds a B.A.

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Intercom, Inc.

JUNE 21, 2018

I started a bike-share program at Arizona State University, won a grant for that and got exclusive rights to commercial bike sharing at the school. We were one of the first companies to leverage all the new sales technologies that are out there now. How do you feel like those old-school skills translate to a lot of the new technology?

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Execs In The Know

APRIL 8, 2024

Written by Tadd McAnally I recently had the privilege of speaking at the Customer Response Summit (CRS), hosted by Execs in the Know (EITK), in Tucson, Arizona. The remedy, however, isn’t grasping for the “right” technology – it’s a holistic approach that places humans at the center. This shouldn’t be surprising.

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TeamSupport

JULY 14, 2020

In any technology company it is critical that the support group has a very tight relationship with the product development team as well as with the sales and marketing teams, both for resolving any issues and for getting customer feedback in the form of feature requests into the software. Here in Part 3, let’s break down silos.

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B2B Sales Customer Service Customer Relationship 59

Kerry Bodine

JANUARY 4, 2017

Phoenix, Arizona. Gartner’s Customer Experience & Technologies Summit. Am I missing an upcoming event? Please let me know ! Professional Associations. IXDA Interaction 17. February 4 – 8, 2017. New York City. CXPA Insight Exchange. May 16 – 17, 2017. June 5 – 8, 2017. DMI Design Management Conference. June 19 – 21, 2017.

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CEM CX Contact Center Retail 48

Confirmit

SEPTEMBER 5, 2017

Arizona State University has a similar program. IE School of Human Sciences & Technology in Madrid offers a Masters in Customer Experience and Innovation. Many MBA programs offer CX classes and concentrations now—that list has grown significantly in recent years.

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Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots.

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Execs In The Know

OCTOBER 5, 2021

PHOENIX, ARIZONA, US, October 5, 2021 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Leaders Trends & Insights: Consumer Edition — the first volume of the company’s new, biannual CX research series.

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Steven Van Belleghem

JANUARY 22, 2020

Jay is also on the board of the Northern Arizona Center for Emerging Technologies, and mentors start-up technology businesses across the country. Solis studies disruptive technologies and its impact on business as well as innovation, experience design, culture dynamics and digital behaviors.

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Execs In The Know

AUGUST 25, 2022

PHOENIX, ARIZONA, US, (PRWEB) AUGUST 25, 2022 – Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of CX Viewpoints: Insurance — A Survey of Retail Customers of Insurance Products. To learn more about Genesys, visit: [link].

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Execs In The Know

APRIL 7, 2022

PHOENIX, ARIZONA, US, April 7, 2022 / EINPresswire.com / — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of the CX Leaders Trends & Insights: 2021 Corporate Edition report which debuted at the company’s Customer Response Summit event in Clearwater, Florida (March 28–30, 2022).

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Execs In The Know

APRIL 14, 2022

The report was released in both print and digital formats, and it is produced in partnership with Inspiro, outsourcing specialists with expertise in combining operational excellence, technology, and insights to deliver award-winning customer experiences. This new report focuses squarely on one of the industry’s hottest topics — outsourcing.

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Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

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Hospitality Hospitality CX Technology 40

Comm100

AUGUST 1, 2018

According to a Customer Rage study carried out by Arizona State University, 8 in 10 customers were unhappy about how companies handled their complaints. Technology is making it easier to monitor performance in customer experience.

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Customer Experience Social Media Non-Profits Start-ups 49

Steven Van Belleghem

NOVEMBER 26, 2018

” Google’s autonomous car service, Waymo, has launched in Arizona this year with no more human safety driver. With maturing driverless technology, this new form of automation can be used for the delivery of parcels. We’re in the final part of the test stage for autonomous cars. We’re past the “what if?”

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E-commerce Customer Experience Retail Entertainment 52

Qualtrics

MAY 19, 2021

Mesa Public Schools is the largest public schools district in Arizona with around 64,000 students. As we move into what Jeff calls ‘student success 2.0’, colleges need to understand every moment along the student journey, measure each interaction, and use the data and insights they gather to drive decisions and actions.

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Education Scorecard Start-ups Technology 26

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Surround Yourself with Great Events People.

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Social Media Start-ups NPS Sales 45

Zendesk

FEBRUARY 1, 2021

Shear says that the vacation rental app Airbnb does a good job of leveraging its technology to help others. Since 2019, IRC has been using Zendesk Sell to streamline the intake process at its welcome center in Arizona. Ideally, your CSR programs should have a connection to your company’s unique product or service offerings.

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Intercom

MAY 4, 2023

To meet rising customer expectations, focus on the customer in front of you and consider integrating AI technology to help employees better serve customers. In the “nothing going wrong” category, my family was staying at a wonderful Ritz-Carlton hotel in Arizona, and it was one of my kids’ birthdays.

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