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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Jim Bass is a passionate CX Leader with over 30 years of experience in harnessing the power of VOC and VOE to enhance the customer experience. He is a GTACC Award winner and has been listed in the ICMI Top 50. LinkedIn : [link].