Adrian Swinscoe

JULY 1, 2024

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University […] The post We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega first appeared on Adrian Swinscoe.

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Customer Think

OCTOBER 31, 2021

Artificial Intelligence (AI) – the capability of a machine or piece of software to display human-like intelligence – permeates our daily lives, often in ways we do not notice. It touches us in myriad ways. In the words of […].

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Artificial Intelligence Transportation Healthcare Retail 145

Shep Hyken

APRIL 29, 2022

As I write this, I’m using web-based artificial intelligence (AI) transcription software called Otter to help me turn recorded audio interviews into a text transcription. Artificial intelligence is all around us, helping power many of the tools we use every day. .

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Customer Think

DECEMBER 26, 2021

Now artificial intelligence (AI) has become a key piece […]. Seventy-five percent of salespeople believe that they could not do their jobs as effectively without current technologies, according to our latest research.

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Customer Think

MAY 22, 2023

In this situation, it becomes important to learn about the top artificial intelligence applications to understand the existing possibilities. AI technology today has much wider applications than anyone can anticipate. A computer-based system capable of decision-making, learning, and evolving, felt like fiction.

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Customer Think

OCTOBER 30, 2021

Artificial Intelligence is a new force that is reallocating the ideas of following fashion trends from the […]. This industry is figuring out which technological aspect suits it best and generates maximum benefits, especially in light of the reasons and technological developments throughout the world.

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Artificial Intelligence AI Technology Technology 137

Adrian Swinscoe

JULY 27, 2024

This is a guest post by Brianna Van Zanten, Customer Success Manager at InCheq In my experience, many business leaders are intimidated by the idea of […] The post How artificial intelligence in task management can transform the customer and employee experiences first appeared on Adrian Swinscoe.

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Artificial Intelligence 130

Adrian Swinscoe

JULY 27, 2024

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University […] The post We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega first appeared on Adrian Swinscoe.

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Artificial Intelligence AI 130

The DiJulius Group

MARCH 14, 2024

Read Full Article The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group. According to an article in Craving Tech, organizations that have integrated this new technology into.

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Customer Think

AUGUST 13, 2021

AI is becoming common in many services and products. A large amount of data is trained and analyzed for the machine to understand. The machine identifies patterns and co-relations to make predictions about upcoming situations.

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Artificial Intelligence Machine Learning AI Technology 145

Customer Think

JANUARY 17, 2022

As technology advances, so does everything else. No business is immune to this, and that includes the customer service industry. Customer service roles are under much pressure these days to find new ways of dealing with complaints efficiently while still providing high-quality support.

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Artificial Intelligence Customer Service Technology Technology 145

Callminer

NOVEMBER 2, 2022

As artificial intelligence becomes more advanced and accessible, it is essential to employ both human service and automation in the contact center. Read on for steps to balance your CX approach.

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Customer Think

AUGUST 30, 2021

The AI market is growing at a rapid rate, with experts claiming that it will snowball to reach a market value of $190.61 billion by 2025. Research also indicates that the forecasted AI annual growth rate will reach 33.2% between 2020 and 2027. And if you think that AI is primarily being used to drive […].

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Adrian Swinscoe

FEBRUARY 25, 2022

In early December, Cogito published some new research designed to capture consumers’ understanding of artificial intelligence (AI), their overall perception and utilization of it, and any […]. The post Customers know how to solve data, privacy and AI trust issues. Brands should listen to them first appeared on Adrian Swinscoe.

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Callminer

DECEMBER 19, 2024

Artificial intelligence (AI) has been transforming the way contact centers operate, delivering tailored customer service to customers. Read about 5 examples of AI in the contact center here.

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Customer Think

JULY 5, 2023

There has been much hand-wringing about ChatGPT recently and how it might enable a generation of students to simply cheat their way through school. If you’ve been around long enough, you may remember the same worries about the use of handheld calculators in schools. Just as calculators proved to be a valuable tool, AI can […]

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Customer Think

AUGUST 15, 2023

Finance is a sector of the economy that’s poised to benefit greatly from the adoption of AI, especially when it comes to Financial Technology or FinTech.

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Artificial Intelligence Finance AI Technology 98

Uniphore

JANUARY 21, 2022

With conversational artificial intelligence (AI) and automation. Artificial intelligent can augment claims staff capabilities by monitoring every interaction and flagging potential overpayments before they are processed. Healthcare consumers are overwhelmed and frustrated.

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Healthcare Artificial Intelligence CX Compliance 246

eglobalis

DECEMBER 4, 2024

Assertions that advancements in artificial intelligence (AI) and automation will replace human-led CX strategies overlook the complexity of customer relationships, the role of cultural nuances, and the limitations of technology in addressing human-centric needs across both B2B and B2C environments.

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eglobalis

NOVEMBER 19, 2024

Practical Applications of AI and Algorithms in B2B Design and Experimentation Incorporating algorithms and artificial intelligence (AI) into design and experimentation processes has become a strategic priority for many B2B companies worldwide.

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B2B Agriculture CX Construction 451

Callminer

APRIL 3, 2024

Read this blog to learn what it takes to operationalize artificial intelligence (AI) in contact centers and beyond, focusing on the significance of workflows and how they can help drive ROI.

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Artificial Intelligence AI Contact Center 182

eglobalis

JULY 2, 2024

By embracing a diverse array of metrics and leveraging cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML), businesses can obtain a more comprehensive and nuanced understanding of customer sentiment and other important facts.

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NPS Customer Feedback Net Promoter Score B2C 373

Adrian Swinscoe

JUNE 20, 2022

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider […].

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Artificial Intelligence Machine Learning Customer Experience 190

Callminer

APRIL 27, 2021

The CallMiner Research Lab weighs in on the proposal recently released by the European Union on how to regulate artificial intelligence.

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Artificial Intelligence AI 182

Callminer

FEBRUARY 4, 2021

Or, there is artificial intelligence that can analyze calls for you. It’s hard to identify vulnerabilities, but using artificial intelligence is helpful. What can be done is constantly assessing and analyzing phone calls. This can be done in real time by a supervisor who can give immediate feedback to the agent.

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Contact Center Artificial Intelligence Finance Engineering 345

Callminer

NOVEMBER 13, 2018

Learn more about Encore’s call simulator in our webinar on AI, How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences. (L-R) L-R) Customer Service Director Michael Hull, First Associate’s Pulkit Jain, and Brian LaRoche.

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ECXO

APRIL 7, 2024

In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience. AI as a replacement for human creativity The beautiful horizon of customer experience is an ever-evolving mosaic of touchpoints, channels, and interactions.

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ECXO

AUGUST 2, 2023

Standing out from the competition Predicting the top telecom trends of 2023, Forbes forecasted that artificial intelligence would make one of the most significant impacts as AI tech becomes more sophisticated and the challenges facing telecom operators become more complex. Data is at the centre of all of this.

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Artificial Intelligence AI Sales Customer Experience 296

Callminer

FEBRUARY 19, 2020

Embracing innovative new practices such as artificial intelligence (AI) and flexible working arrangements can help considerably in alleviating such issues. As your business grows, bottlenecks can arise in many areas, placing disproportionate stress on individual team members as well as the technology on which they depend.

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Uniphore

JULY 10, 2021

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media. Brian Cantor Leading CX Industry Analyst Contact Center Week.

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cxservice360

MAY 21, 2024

Across all industries, artificial intelligence is completely changing how businesses operate. From generative AI and chatbots to using AI to boost profit, artificial intelligence (AI) The post How AI Is Changing CX – 12 Statistics To Know appeared first on CXService360.

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Artificial Intelligence AI CX Business Operations 104

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. These will be needed for customer journey optimization work.

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Customer Think

MAY 27, 2024

The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Source article: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

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Technology Technology Artificial Intelligence AI 133

Callminer

SEPTEMBER 1, 2020

Downtime encouraged participants to check out virtual trivia, live artificial intelligence (AI) and analyst think tanks, an exhibit hall staffed by lively sponsors, a scavenger hunt and more — all from the comfort of home. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

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Customer Think

DECEMBER 31, 2021

It’s not a surprise that Artificial Intelligence (AI) and Machine Learning (ML) are two of the top buzzwords in today’s technological world. Did you know?? By 2022, the global ML market is expected to be worth $8.81 But, how will the two technologies create innovation and change in the near future? Do you have […].

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Machine Learning ML Innovation Artificial Intelligence 145

Uniphore

JANUARY 21, 2022

Artificial intelligence, unlike the human brain, is immune to fatigue, boredom and distraction. Artificial intelligence humanizes and personalizes healthcare CX. Artificial intelligence can do more than just transcribe and analyze factual data.

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Compliance Healthcare AI Artificial Intelligence 147