Adrian Swinscoe

APRIL 29, 2025

Last years event was dominated by news [] The post Key insights from Adobe Summit on agentic AI and B2B innovation first appeared on Adrian Swinscoe. Just over three weeks ago, the curtain came down on Adobe Summit in Las Vegas, Adobes annual customer event.

B2B 147

B2B Innovation AI Artificial Intelligence 147

Customer Think

DECEMBER 26, 2021

Now artificial intelligence (AI) has become a key piece […]. Seventy-five percent of salespeople believe that they could not do their jobs as effectively without current technologies, according to our latest research.

Artificial Intelligence 145

Artificial Intelligence Sales B2B AI 145

eglobalis

JULY 2, 2024

This article delves into these critiques, exploring how NPS fares across diverse business landscapes—both in B2B and B2C environments. B2B vs. B2C Perspectives In B2C environments, where transactional interactions are straightforward and brand loyalty is clearer, NPS can serve as a reliable indicator of customer advocacy and satisfaction.

NPS 480

NPS Customer Feedback Net Promoter Score B2C 480

eglobalis

MARCH 24, 2025

[link] Boston Consulting Group How AI Agents Are Opening the Golden Era of Customer Experience.

Contact Center 353

Contact Center AI Compliance Machine Learning 353

eglobalis

SEPTEMBER 11, 2024

Finally, we will examine mini case studies of three B2B companies. European B2B Company: Siemens Siemens, a German multinational conglomerate, has long been recognized for its commitment to innovation. Mini Case Study Analysis All images are designed by DALL-E, with all rights reserved to ECXO.org.

Innovation 469

Innovation CX Artificial Intelligence B2B 469

TeamSupport

SEPTEMBER 23, 2020

The main focus of B2B companies is to offer unmatched support to their customers. In Part 1 of this series we introduced the first two of five ways AI is impacting the B2B customer support sector. In Part 1 of this series we introduced the first two of five ways AI is impacting the B2B customer support sector. In Summary.

Artificial Intelligence 96

Artificial Intelligence B2B AI Customer Service 96

TeamSupport

SEPTEMBER 21, 2020

Among all the innovations that have developed throughout the years, artificial intelligence, or AI, is one of the biggest technological breakthroughs that has ever happened to mankind. Ever since AI came into existence, it has been significantly impacting various sectors, including contact centers and the B2B industry.

Artificial Intelligence 98

Artificial Intelligence B2B AI Contact Center 98

ECXO

MAY 14, 2024

The Evolution of Business Relationships: Not B2B nor B2C, but H2H In the ever-evolving world of business, a new paradigm is emerging that transcends traditional models and approaches to commerce, which I am a big defender of. Businesses should strive to be good listeners, responsive to feedback, and proactive in their community engagements.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

eglobalis

JULY 31, 2024

We will also explore the unique challenges faced by the CX industry and how specific MarTech solutions can benefit B2B customers, with a global focus. Benefits of MarTech for B2B Customers In the B2B sector, MarTech solutions have revolutionized how companies engage with their clients and obtain the right data.

Customer Experience 450

Customer Experience Social Media Predictive Analytics AI 450

Customer Experience Matrix

MAY 7, 2015

Anyone who has chatted with me in recent months knows that I’ve added the impending domination of humans by intelligent machines to my usual list of obsessions. This most definitely applies to marketing, where I found many artificial intelligence-based solutions once I began looking for them.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Customer Experience Matrix

MARCH 16, 2016

Finding enough of them to be useful is a major limitation for systems that rely on machine intelligence to help target marketing messages. The whiz-bang part of its pitch is using artificial intelligence (“deep learning” as in the Mariana Trench – get it?) This is where Mariana comes in. How many more?

Artificial Intelligence 82

Artificial Intelligence CRM Start-ups B2B 82

The PhaseWare Files

OCTOBER 31, 2019

Artificial intelligence can help your support team improve the customer care they provide your clients. Let us help with B2B customer support software.

Artificial Intelligence 52

Artificial Intelligence B2B 52

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Artificial intelligence (AI) is a top topic in customer experience management. Overshadowing basic facts about customer experience are numerous myths.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

TeamSupport

MARCH 23, 2021

According to a study by B2B International , B2B companies that are truly customer-oriented are only 14%. This shows that B2B organizations need to focus more on their customers. By providing superior customer support, B2B companies can differentiate their brands and improve their profits. Price comes later for B2B buyers.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

eglobalis

AUGUST 13, 2024

The company is also a significant player in the B2B sector, providing solutions in areas like semiconductor manufacturing, display technology, and enterprise IT services. However, Samsung’s influence extends far beyond consumer electronics. Samsung is renowned for its flexibility in integration.

CX 526

CX Innovation Manufacturing Technology 526

Customer Think

NOVEMBER 24, 2021

Over the last four years, more than half (51%) of top-performing companies have either turned to or plan to use Artificial Intelligence (AI) powered guided selling by 2025, according to Gartner. B2B sales organizations should help sellers improve sales execution […].

Sales 122

Sales Artificial Intelligence B2B AI 122

CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. Interestingly, Revuze was named by CB Insights as an “early stage Israeli B2B Software Company to Watch.” Artificial Intelligence Can Help Predict Customer Churn.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

TeamSupport

APRIL 27, 2021

Artificial Intelligence has had a massive influence on everything related to business. Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. First and foremost, AI lets you personalize your B2B marketing. Personalize Your Marketing.

B2B 64

B2B Artificial Intelligence AI Social Media 64

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

B2B 85

B2B Sales CRM Artificial Intelligence 85

TeamSupport

APRIL 15, 2021

Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. Artificial intelligence (AI) and Machine Learning.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Customer Experience Matrix

FEBRUARY 10, 2017

You may have noticed that I’m writing a little less about artificial intelligence than I had been. The company is in the business of assembling B2B marketing lists – an industry dating back centuries to city directories and beyond. The company has more than 150 B2B clients. You can’t actually prove that isn’t happening.

Artificial Intelligence 48

Artificial Intelligence B2B AI CRM 48

Fonolo

DECEMBER 12, 2018

By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. Artificial Intelligence (AI): Hero or Villain? What’s Inside: Gamification in the Contact Center. Investing in Agents. Voice-Powered Technology (VPT).

CX 116

CX Artificial Intelligence Contact Center Machine Learning 116

The PhaseWare Files

NOVEMBER 12, 2019

AI-powered support tools are crucial for increasing B2B customer loyalty. Let us help you take advantage of AI with our software for B2B customer support.

Artificial Intelligence 52

Artificial Intelligence Customer Loyalty B2B AI 52

eglobalis

JUNE 27, 2024

However, while easy to write about, it is much harder to implement in both B2B and B2C contexts. This strategy should encapsulate everything from understanding customer behaviors and preferences to aligning internal processes and cultures around those insights.

Customer Experience 480

Customer Experience VOC Net Promoter Score Government 480

ECXO

NOVEMBER 16, 2023

Article originally posted at: [link] How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX) As you know, the potential for artificial intelligence and generative artificial intelligence (GenAI) to transform every part of customer experience, and everything surrounding us, is electrifying.

AI 194

AI CX Customer Experience Artificial Intelligence 194

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. B2B Customer Experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

TeamSupport

JULY 13, 2023

And the B2B customer support industry is no exception to this transformative force. TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact.

B2B 98

B2B AI Sentiment Analysis Customer Satisfaction 98

Intercom, Inc.

JANUARY 25, 2022

Artificial intelligence (AI) has changed the way that people seek out answers to their questions. Sales representatives can then view the contact’s lifecycle stage and deal status to easily guide a personalized conversation. Automate customer support inquiries and follow-up.

Sales 216

Sales Artificial Intelligence CRM Customer Acquisition 216

Customer Think

JULY 17, 2024

Google, a pioneer in search technology, has introduced AI Overviews—an innovative feature leveraging artificial intelligence to redefine information retrieval. Introduction to the Evolution of Search: Google AI Overviews In the digital age, search engines have continually evolved, enhancing how information is delivered to users.

AI 64

AI Artificial Intelligence B2B Engineering 64

Aquire

JULY 26, 2021

Artificial Intelligence is no longer science-fiction, but a business game-changer that has truly arrived. In fact, according to market research firm Tractica, the global artificial intelligence software market is expected to see huge growth in the coming years, with revenues increasing from around 9.5 billion U.S.

Sales 98

Sales Artificial Intelligence AI B2B 98

Experience Investigators

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto.

CX 103

CX Artificial Intelligence Predictive Analytics B2C 103

SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. 7 Best B2B Customer Experience Trends Here are the 7 trends that you can use to enhance customer satisfaction and deliver the best customer experience. Now, let’s move on to the next B2B customer experience trend.

B2B 52

B2B Customer Experience Artificial Intelligence Omnichannel 52

SugarCRM

NOVEMBER 11, 2021

Artificial intelligence (AI) is rapidly changing the way we use marketing, sales, and service platforms. When we hear about artificial intelligence, the first thing that comes to mind is either a hyper-intelligent computer or robots set on destroying the world. AI Comes in Different Forms and Shapes.

Artificial Intelligence 49

Artificial Intelligence B2B AI Outlook 49

SugarCRM

NOVEMBER 4, 2021

Similarly, because modern B2B buyers are primarily concerned with doing their jobs better and smarter, you need to lead with the “why” and let the “how” and “what” follow. The more you can personalize the experience for B2B buyers , the better your chances to convert them. Lead With the “Why”. Personalize the Experience.

B2B 51

B2B Artificial Intelligence Education Start-ups 51

SugarCRM

AUGUST 31, 2021

However, B2B marketing is a little different from what you’re used to: your target audience is informed and educated, and your content should generate leads and drive prospects through the sales funnel. Below are four ways why blog content is still relevant to your B2B marketing interactions. Create an Engaged Community.

B2B 46

B2B Social Media Artificial Intelligence B2C 46

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. B2B customer experience B2B Customer Experience is, simply put, the experience and interactions with your company of a B2B customer. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

The PhaseWare Files

NOVEMBER 21, 2019

Tools that utilize artificial intelligence have made communication easier and the overall support process faster. Not only has this changed the way businesses can interact with and provide service to their clients, but it’s also transformed the role of the customer support agent. Much of this is due to machine learning.

Machine Learning 52

Machine Learning Artificial Intelligence B2B Technology 52