The PhaseWare Files

NOVEMBER 21, 2019

Tools that utilize artificial intelligence have made communication easier and the overall support process faster. Much of this is due to machine learning. Not only has this changed the way businesses can interact with and provide service to their clients, but it’s also transformed the role of the customer support agent.

Machine Learning 52

Machine Learning Artificial Intelligence B2B Technology 52

TeamSupport

APRIL 15, 2021

Usually, whenever a customer encounters a problem, a salesperson or call center representative provides them with discounts, coupons, or store credits, or in the case of B2B SaaS models, free seats or a complimentary month. Artificial intelligence (AI) and Machine Learning.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

ClearAction

JUNE 25, 2023

Artificial Intelligence in CX Learning Lynn Hunsaker Beware of artificial intelligence in CX learning! Since AI is based on what’s already out there, by definition, AI CX learning is going to be misleading. Artificial intelligence (AI) is a top topic in customer experience management.

Artificial Intelligence 62

Artificial Intelligence CXM CX Data Mining 62

Fonolo

DECEMBER 12, 2018

By 2020, 30 percent of all B2B companies will employ artificial intelligence (AI) to augment at least one of their primary sales processes. This trend is underpinned by vast improvements in natural-language processing, machine learning, and intent-matching capabilities. Investing in Agents.

Artificial Intelligence 116

Artificial Intelligence CX Contact Center Machine Learning 116

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Customer Experience Matrix

FEBRUARY 10, 2017

You may have noticed that I’m writing a little less about artificial intelligence than I had been. The company is in the business of assembling B2B marketing lists – an industry dating back centuries to city directories and beyond. The company has more than 150 B2B clients. You can’t actually prove that isn’t happening.

Artificial Intelligence 48

Artificial Intelligence B2B AI CRM 48

TeamSupport

DECEMBER 20, 2023

Invest in AI-Powered Technologies Artificial intelligence (AI) and machine learning technologies continue to revolutionize customer support. By taking a proactive stance, companies can not only prevent problems but also showcase their dedication to customer satisfaction.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Lumoa

MAY 5, 2022

Whether you work in B2B or B2C, CX is the sum of all thoughts, feelings, experiences and reactions the customer is left with. Customer Experience Management (CXM) will be guided by artificial intelligence (CI) and simplified through machine learning.

Customer Experience 103

Customer Experience CXM Artificial Intelligence E-commerce 103

SurveySensum

JULY 28, 2023

Regardless of where you belong – B2B or B2C your customers want much more than a single easy transaction. 7 Best B2B Customer Experience Trends Here are the 7 trends that you can use to enhance customer satisfaction and deliver the best customer experience. Now, let’s move on to the next B2B customer experience trend.

B2B 52

B2B Customer Experience Artificial Intelligence Omnichannel 52

Intercom

JUNE 20, 2024

This is what we’re exploring in Off Script, our new series of candid conversations with Intercom leaders about the extraordinary technological shift being driven by artificial intelligence. A leap in natural language processing Fergal Reid: As a machine learning expert, you’re used to being bitten by systems many times.

AI 98

AI Customer Service Machine Learning Artificial Intelligence 98

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. So let’s start!

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Aquire

SEPTEMBER 21, 2021

One of the ways it has done this is improving the supply chain by changing how stores are able to replenish their orders, developing a mobile application called B2B. An inbuilt algorithm also makes specific replenishment suggestions, creating opportunities for sales staff to talk about new brands and products with store owners.

Artificial Intelligence 145

Artificial Intelligence Real Estate Innovation Start-ups 145

Intercom, Inc.

DECEMBER 5, 2019

As Catherine Pearson points out in a report for Paddle , moving too hastily into the B2B space can bring some major consequences if you haven’t yet established solid footing. For decades, we’ve been fantasizing about a world where artificial intelligence is all around us. It pays to wait for the right moment.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

CommBox

FEBRUARY 2, 2022

Powered by machine learning capabilities, the WhatsApp business chatbot understands human behavior and communicates more naturally, just like speaking with a person. WhatsApp includes an API (“Application Programming Interface”) that allows service providers to adopt artificial intelligence into WhatsApp. WhatsApp API?

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

Experience Investigators

JUNE 8, 2021

Many organizations are benefiting from leveraging machine learning and artificial intelligence tools to isolate data points that can help predict next actions and future customer desired outcomes. Yet only 14% stated they were effective at doing so. Look for the trends and then plan around them.

Healthcare 98

Healthcare Customer Journey Map CX Artificial Intelligence 98

Ameyo Callversations

OCTOBER 28, 2022

These CEPs operate on cutting-edge technologies like artificial intelligence, machine learning, and data analytics to process large volumes of data in real-time to hyper-personalize customer experiences at every journey stage. She is a strategic thinker and integrates her skills in content creation and marketing methods.

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98

Customer Experience Matrix

MARCH 3, 2017

Unify B2B data. Its reporting, natural language processing, persona building, and recommendation features make it an analytical and machine learning system although it doesn’t do predictive lead scoring in the usual sense. I spent quite a bit of time debating with myself how to classify CaliberMind.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

Aquire

OCTOBER 13, 2021

That’s especially because artificial intelligence and machine learning advancencements have made chatbots more powerful and more likely to understand users and learn over time. And, this customer service trend will likely continue. Self-service is evolving. Online self-service has been a steady customer preference.

Customer Service 90

Customer Service Social Media Omnichannel Artificial Intelligence 90

Comm100

OCTOBER 16, 2018

Disruptive technology like Artificial Intelligence (AI) chatbots enable businesses to provide 24/7 customer support. LinkedIn is huge for B2B companies, while Facebook and Instagram dominate B2C social. Used correctly, AI Chatbots can help businesses deliver highly targeted and personalized experiences. Check, check, check.

Customer Experience 71

Customer Experience Artificial Intelligence AI Machine Learning 71

InteractionMetrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. Far from it.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Neosperience

JULY 25, 2023

What are the processes and technologies that can enable it and what role does Artificial Intelligence play in this new ecosystem? In this regard, as we well know in Neosperience, Artificial Intelligence plays a fundamental role. What is an omnichannel strategy and why is it important to put it into practice?

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

Customer Experience Matrix

MARCH 23, 2016

It’s also unusual in attracting people from both B2B with B2C companies, two groups that rarely mix. MarTech is unique in its focus on the process of marketing technology management, with sessions covering organizational, staffing, and training issues even more than the technology itself.

Technology 59

Technology Technology Artificial Intelligence Predictive Analytics 59

C3Centricity

NOVEMBER 4, 2020

Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. This is why I, like many others, refer to AI as augmented intelligence rather than artificial intelligence.We We should probably refer to AI as augmented intelligence rather than artificial intelligence.

ML 96

ML AI Artificial Intelligence Customer Satisfaction 96

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. So let’s start!

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Comm100

JANUARY 11, 2023

To remain competitive in the fight for customer service supremacy, many organizations now rely on automation and artificial intelligence (AI) in customer service. Customer service automation is the process of adding artificial intelligence (AI) into customer service operations to automate routine tasks and processes.

Customer Service 98

Customer Service Healthcare AI Artificial Intelligence 98

SugarCRM

JUNE 18, 2018

Now, when we think about building conversational front ends into B2B applications – a lot of these latency and performance considerations are actually diminished? But with B2B operations, we typically know about 80% of the actions, use cases etc. a user might encounter in a given day.

B2B 34

B2B CRM Machine Learning AI 34

Lumoa

JANUARY 23, 2018

Machine learning technologies can detect the degree of sentiment as well: if someone hates your product, the negative sentiment is stronger than if he just dislikes it. Read more about the role of Artificial Intelligence in text analytics. Learn More. Shortly, the results are not actionable.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Neosperience

AUGUST 24, 2020

Although this is good news, which demonstrates the industry’s unwavering value , it is nevertheless necessary for companies to address the changes that have taken place in the last period, both for the B2C and – especially – the B2B markets. . Online Lead Generation for B2B and B2C. How does it work? .

B2C 52

B2C B2B Retail Artificial Intelligence 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Other industries, such as B2B, manufacturing, and engineering, leverage AI for workflow automation. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing.

AI 52

AI Sales Artificial Intelligence ML 52

CommBox

SEPTEMBER 23, 2021

Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. That’s why you need to equip chatbots with artificial intelligence and machine learning capabilities. What are Chatbots? . And more….

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Sue Duris is a Digital Marketing and CX leader with over 20 years of experience in driving brand, product, customer experience, and content strategies in the B2B sector. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

NOVEMBER 29, 2022

6sense is a predictive intelligence platform for marketing and sales that uses artificial intelligence (AI), big data, and machine learning to detect anonymous buying activity, find hidden buyer behavior to capture more revenue, and help marketing and sales teams develop campaigns with more intelligence.

Artificial Intelligence 49

Artificial Intelligence Innovation Start-ups Machine Learning 49

Neosperience

OCTOBER 24, 2022

On September 20, 2022, Confindustria Brescia hosted an in-depth discussion on the “relationship between Metaverse and Web 3D” for B2B and B2C manufacturing industries. And can this happen to B2B companies as well?

Manufacturing 40

Manufacturing B2B Artificial Intelligence Gaming 40

TeamSupport

NOVEMBER 6, 2023

Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to. Unlike our competitors, we don’t require plug-ins or downloads to activate this feature, so customers get a seamless experience with minimal hassle.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

SurveySensum

JANUARY 16, 2024

To aid you in the entire process, you can use automation and machine learning (ML) to help analyze data based on patterns or trends. Think of automation, artificial intelligence (AI), customer relationships management (CRM), and more. Getting the sales and marketing teams to market and sell the goods or items is best.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

To aid you in the entire process, you can use automation and machine learning (ML) to help analyze data based on patterns or trends. Think of automation, artificial intelligence (AI), customer relationships management (CRM), and more. Getting the sales and marketing teams to market and sell the goods or items is best.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Lumoa

JUNE 14, 2023

According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 78

NPS Sentiment Analysis Start-ups Net Promoter Score 78