SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities. This is only the beginning of the ground-breaking advancements we’ll make in 2021 and change the way you do business.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation Gaming 49

Win the Customer

DECEMBER 21, 2024

Artificial intelligence (AI) offers a powerful toolkit to achieve these goals, enabling you to anticipate customer needs, personalize interactions, and deliver proactive support. This not only enhances customer satisfaction but also drives business growth and strengthens customer loyalty. I hope this blog post is helpful!

AI 59

AI Artificial Intelligence Social Media Machine Learning 59

Intercom

APRIL 29, 2025

Were committed to delivering the highest standards of security for our customers, and we’re proud to announce that were one of the first AI customer service platforms to have achieved ISO/IEC 42001:2023 certification the worlds first international standard focused on the governance of artificial intelligence management systems (AIMS).

AI 52

AI Artificial Intelligence Government Compliance 52

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. SaaS Customer Success Tool. Salesforce.

Business Growth 71

Business Growth CRM Social Media Sales 71

Execs In The Know

AUGUST 5, 2024

Artificial intelligence (AI) is transforming industries with its innovative capabilities, particularly in customer experience (CX). Operational Efficiency: AI automates processes and scales personalization efforts, driving business growth.

AI 97

AI Artificial Intelligence CX VOC 97

Intercom, Inc.

JULY 16, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Chief among them: artificial intelligence , customer data platforms , and conversational marketing like chatbots. In this week’s Scale episode, Loren outlines the sub-brand’s path to hypergrowth.

Artificial Intelligence 226

Artificial Intelligence Business Growth Sales Technology 226

Uniphore

NOVEMBER 18, 2021

feel is invaluable to business growth. Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality.

CX 162

CX Artificial Intelligence AI Business Growth 162

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Adrian Swinscoe

MARCH 18, 2025

Todays podcast is with Shafqat Islam, President at Optimizely, who joins me to talk about a new research report they have just published called Tested to [] The post Testing and experimentation is everyones problem Interview with Shafqat Islam of Optimizely first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship AI 162

Adrian Swinscoe

MARCH 13, 2025

This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes. Over the past eight years, customer acquisition costs have soared 222%. [] The post Addressing e-commerces 5 biggest CX challenges with AI and personalization first appeared on Adrian Swinscoe.

E-commerce 147

E-commerce AI CX Customer Acquisition 147

Adrian Swinscoe

OCTOBER 15, 2024

Abraham and Harvard Business School Senior Lecturer David C. Today’s interview is with Boston Consulting Group Senior Partner Mark F. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Business Growth Customer Relationship Customer Retention 147

SugarCRM

APRIL 14, 2022

Clare shares her thoughts on addressing lead and revenue generation: “By marrying artificial intelligence (AI) innovations with customer intent data, organizations can take sales and marketing efforts to the next level and at scale. This marriage of insights creates a powerful data relationship.

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

Ameyo Callversations

MAY 4, 2022

A cloud-based communication center allows you to leverage the potential of artificial intelligence and machine learning here. The post Leveraging The Benefits Of Cloud Communication For Business Growth? It provides an opportunity to include the innovations in the tech space and speeds up processes with unmatched agility.

Business Growth 52

Business Growth Contact Center Artificial Intelligence ML 52

Adrian Swinscoe

JANUARY 7, 2025

Todays podcast is with Marcel Barrera, Chief Strategy Officer at serviceMob Inc, a customer service enterprise technology company specializing in data ontology driven analytics. Marcel joins [] The post Data ontology and rethinking customer support metrics Interview with Marcel Barrera of serviceMob Inc first appeared on Adrian Swinscoe.

Technology 147

Technology Technology Customer Service Artificial Intelligence 147

C3Centricity

SEPTEMBER 3, 2024

Have you made changes to drive your business growth using customer-centric strategies that are based on current trends? Then read on for a description of each and ideas on actions you can take to reap significant benefits in your growth and profitability. Don’t know which ones are most relevant?

Artificial Intelligence 77

Artificial Intelligence Predictive Analytics AI Customer Feedback 77

Adrian Swinscoe

DECEMBER 20, 2024

Todays podcast is with Daphne Robertson, the VP of Customer Experience and Operations at #paid, a creator marketplace where brands and creators connect, collaborate and measure [] The post The impact of influencer marketing on customer experience Interview with Daphne Robertson of #paid first appeared on Adrian Swinscoe.

Customer Experience 147

Customer Experience Artificial Intelligence Business Growth Customer Relationship 147

Customer Think

JULY 23, 2024

From simple databases used to track customer interactions, they have transformed into sophisticated platforms that harness cutting-edge technologies to enhance customer experiences and drive business growth. Among these technologies, Artificial Intelligence (AI), Big Data, and other emerging tools stand out as […]

CRM 59

CRM Technology Technology Artificial Intelligence 59

Adrian Swinscoe

OCTOBER 21, 2024

Recently, I spoke to Shahar Chen, co-founder and CEO of Aquant, a field service management software provider, about some new research they had just published. One […] The post Addressing the aging workforce crisis in field service management first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Business Growth AI Customer Service 147

SurveySensum

OCTOBER 17, 2024

More than 50% of companies are not able to translate customer feedback into actionable insights for business growth. Otherwise, what is the point of gathering feedback? It is basically a pile of gold that is gathering dust! So, start analyzing the feedback and close the loop.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Retention AI 162

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. ” For example, my mom has done some of the only studies on artificial intelligence to diagnose and identify autism in young children. Interview with Little Otter CEO Rebecca Egger.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Zonka Feedback

AUGUST 23, 2024

In the world of sci-fi movies, AI often takes center stage as the ultimate futuristic tool—think of Iron Man’s JARVIS anticipating every need or Her’s Samantha crafting conversations so personal, they blur the line between human and machine.

Business Growth 52

Business Growth AI Customer Experience Artificial Intelligence 52

Hodusoft

JULY 21, 2022

Given that this software allows businesses to route customer calls to the skilled call center agent or department, the insurance companies must invest in opting for new-age call center software in order to provide their customers with a contextual service and drive business growth. .

Customer Service 98

Customer Service Omnichannel Artificial Intelligence Customer Loyalty 98

CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. Businesses need high-quality, precise, structured data—the cornerstone for accurate predictive modelling.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. 1710668672319 AI in Customer Experience – should I stay, or should I go? This feeds our ego.

AI 156

AI Customer Experience Social Media Machine Learning 156

InteractionMetrics

JANUARY 31, 2025

Companies that have experience increasing retention rates and delivering business growth strategies are especially effective at helping brands build long-term customer relationships. What is the best way to make sure my surveys are delivering actionable insights?

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Adrian Swinscoe

MAY 1, 2024

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the […] The post The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.

AI 231

AI Artificial Intelligence Business Growth Customer Satisfaction 231

Shep Hyken

JANUARY 17, 2023

How Customer Experience Drives Business Growth. He shares how providing customers with a great experience in every support channel they use is crucial to business growth. ” “Being passionate about customer experience is the ticket to business growth.”. Is technology replacing the human touch?

Artificial Intelligence 52

Artificial Intelligence Manufacturing Finance Business Growth 52

Adrian Swinscoe

SEPTEMBER 4, 2024

Today’s interview revisits and finalises the series of podcast conversations that I had with various folks whilst at Pegaworld earlier this. This episode is a combo […] The post If it matters for your customer, it’s important – Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega first appeared on Adrian Swinscoe.

Artificial Intelligence 195

Artificial Intelligence Business Growth AI Customer Service 195

Ameyo Callversations

JANUARY 3, 2022

Companies that offer and create a unique and relevant engagement across customers’ preferred channels tend to build more strong emotional bonds and drive incredible business growth. Be active across the channels to engage customers by deploying cloud customer engagement tools like chatbots, live chat, and visual engagement tools.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

ClearAction

DECEMBER 31, 2017

Sustained profitable business growth is the ultimate aim of a solid strategy! Funneling precious resources into remedial efforts is not about creating sustained profitable business growth. Ask each department to state their goals in terms of what customers want at the corporate level and at their own level.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79

TeamSupport

AUGUST 16, 2019

It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox. Customer support data is essential to business growth because when a customer communicates, it opens a window into their perspective about your business.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. Intelligent virtual assistants and chatbots have become increasingly prevalent, delivering instant support and swift answers to customer queries.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Zendesk

MARCH 7, 2022

The technology existed – and so did the curiosity – but what did it look like for businesses? Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

Ameyo Callversations

JULY 13, 2022

India (200 million users) and Brazil are the two biggest WhatsApp markets (120 million users) Spain (83.1%), Italy (85.1%), and the Netherlands (85%), have the highest penetration rates (83 percent ) Users of WhatsApp for Business: 3 million 65 billion WhatsApp messages are sent each day (29 million messages per minute).

Artificial Intelligence 52

Artificial Intelligence AI Business Growth Sales 52

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship Customer Retention 162