Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. Last year, his TED talk, “ The Technology of Better Humans,” discusses a future transformed by artificial intelligence. .

AI 166

AI Social Media Artificial Intelligence CX 166

Zendesk

OCTOBER 29, 2021

Rovotio-Bot (Support) is a platform with artificial intelligence that allows multi-channel connectivity and integration to business management systems. The CDC platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.

E-commerce 98

E-commerce Contact Center Artificial Intelligence Invoicing 98

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

Customer Experience Matrix

MARCH 3, 2019

By contrast, Informatica is very much a leader in enterprise data management, with a major presence in integration, Master Data Management (MDM), governance, and security. The purchase confirms what we already knew: business managers recognize they need unified customer data and enterprise software vendors will offer them solutions.

Unstructured Data 82

Unstructured Data Machine Learning Artificial Intelligence Government 82

DMG Consulting

JANUARY 4, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

DMG Consulting

AUGUST 1, 2022

The most significant areas of investment are in artificial intelligence (AI), automation and analytics to enable companies to improve the performance, effectiveness and productivity of their service organizations. This includes investments to enable companies to deliver a proactive and personalized service experience.

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

Gainsight

FEBRUARY 10, 2025

For larger businesses managing hundreds of accounts, theyre indispensable. Were thrilled to announce that Staircase AI has achieved the ISO/IEC 42001 certification, the first international standard for Artificial Intelligence (AI) Management Systems. So whens the right time to invest in a CSP?

AI 52

AI Compliance Artificial Intelligence Data Entry 52