SugarCRM

JANUARY 9, 2024

With Artificial Intelligence (AI) and Generative AIon the rise, integrating them into your customer relationships is critical. Thanks to the large language models (LLMs) that generative artificial intelligence uses, these can be used with high efficiency in the trust-building process.

AI 32

AI Artificial Intelligence Customer Experience Engineering 32

Execs In The Know

APRIL 12, 2024

The right transcription and summarization technology can deliver: Automated Summaries: Big Benefits Across the Board Generative AI summary solutions offer a multitude of advantages that can transform your contact center business operations.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Hodusoft

FEBRUARY 6, 2024

Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. This will further help in optimizing operations for better results.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

SugarCRM

MAY 4, 2023

This can help you save time and reduce errors, which can improve your overall operational efficiency. Implement Artificial Intelligence Implementing Artificial Intelligence (AI) has become a key challenge for organizations looking to create a competitive advantage through their data.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

This can help you save time and reduce errors, which can improve your overall operational efficiency. Implement Artificial Intelligence Implementing Artificial Intelligence (AI) has become a key challenge for organizations looking to create a competitive advantage through their data.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

This can help you save time and reduce errors, which can improve your overall operational efficiency. Implement Artificial Intelligence Implementing Artificial Intelligence (AI) has become a key challenge for organizations looking to create a competitive advantage through their data.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

FEBRUARY 10, 2022

Artificial intelligence and machine learning empower you to understand your customers and improve business operations, enabling you to work smarter and save time. To cultivate your customer relationship, you must always search for new ways of improvement and to keep up with business and technology evolution.

Artificial Intelligence 49

Artificial Intelligence Machine Learning CX Contact Center 49

Zendesk

NOVEMBER 3, 2023

Generative artificial intelligence (GenAI) is an AI-powered technology that uses extensive libraries of information to generate new things, like stories, pictures, videos, music, and software code. Like the Skywalker lineage, these popular generative AI apps are the bluebloods of artificial intelligence software.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Ameyo Callversations

DECEMBER 15, 2021

Conversational artificial intelligence offerings are beneficial for the customers and businesses as they help you cut down on operational costs and scale your business operations dramatically. With that said, it only makes sense to make the most out of Conversational AI offerings across industries.

AI 98

AI Artificial Intelligence Touchpoint Social Media 98

Ameyo Callversations

DECEMBER 9, 2021

Did you know that by the end of 2021, Artificial Intelligence will recover 6.2 The global pandemic has forced businesses to opt and adapt to work from home culture. A lot of businesses today have successfully leveraged the benefits of Ai assistants like chatbots and voice assistants. Let’s start with a fun fact!

Artificial Intelligence 97

Artificial Intelligence AI Sales Education 97

Ameyo Callversations

AUGUST 9, 2022

Nowadays, More than ever before, businesses highly value voice bots. They use the most recent technological advancements of AI (artificial intelligence) & NLP (natural language processing) to process spoken language & respond with text or already placed smart content in audio form.

Technology 52

Technology Technology Artificial Intelligence Sales 52

SugarCRM

AUGUST 1, 2023

Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. It addresses common barriers and eventually increases the CX.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Lightico

JULY 8, 2021

Software using artificial intelligence can cover a wide range of tasks for insurance providers. Employing automation tools – claims processing becomes increasingly easier and can allow the business to provide a more personalized service and ensure customer satisfaction.

Artificial Intelligence 52

Artificial Intelligence Compliance Customer Satisfaction Start-ups 52

Hodusoft

SEPTEMBER 20, 2020

Large enterprises with multi-branch operations and VoIP service providers can subscribe to the multi-tenant voice broadcasting software as a revenue generation tool. One is that with the use of artificial intelligence linked to the database it can automate tasks and personalize voice messages. Business benefits.

Government 52

Government Healthcare Artificial Intelligence Sales 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Nearly 56% of global firms have adopted AI within one or more functions, with the trend rapidly growing.

AI 52

AI Sales Artificial Intelligence ML 52

TeamSupport

FEBRUARY 22, 2019

Artificial Intelligence (AI) is now everywhere in our lives and, the more information it’s given, the better it gets. This statement even applies to the business world, where a growing number of companies are leveraging AI each year to make more informed and timely business decisions.

Artificial Intelligence 69

Artificial Intelligence Sentiment Analysis AI Technology 69

Hodusoft

JULY 19, 2023

Downtime can have a significant impact on customer satisfaction and business operations. By following these best practices, businesses can effectively use inbound call center software to improve customer service, streamline operations, and achieve their call center goals.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SugarCRM

AUGUST 23, 2022

We use artificial intelligence (AI) in many tools without even knowing it (e.g., movie recommendations), but companies are now looking to use it differently when it comes to their business operations. The growing role of AI.

Artificial Intelligence 26

Artificial Intelligence CRM AI Customer Retention 26

SugarCRM

FEBRUARY 21, 2018

The myth machine rumbles on, riding the coattails of the latest technology trends like artificial intelligence (AI), and drawing on old, archaic beliefs that have pervaded the CRM industry since its beginning. So I’m here to debunk five more myths in an effort to help organizations better recognize how CRM can help grow their business.

CRM 47

CRM Artificial Intelligence AI Machine Learning 47

Comm100

OCTOBER 30, 2020

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Best for: Companies that want a lifelike bot to help visitors navigate a website and its products.

Technology 59

Technology Technology AI Artificial Intelligence 59

Comm100

JANUARY 29, 2021

Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe. Best for: Companies that want a lifelike bot to help visitors navigate a website and its products.

Technology 52

Technology Technology AI Artificial Intelligence 52

Hodusoft

DECEMBER 6, 2023

By embracing dynamic scripting, businesses operating call centers can easily improve the quality of customer relations, offering a positive place that ensures customers’ expectations are being met each time they get in touch with an agent.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Callminer

OCTOBER 11, 2018

With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Execs In The Know

APRIL 25, 2024

This creates an excellent opportunity for purpose-built solutions that can deliver on the original promise of reducing the need for human-led support and offer a unique design with control and ease for business operators (i.e., those currently training and managing live agents).

AI 52

AI CXM Engineering Business Operations 52

SurveySensum

DECEMBER 2, 2021

SurveySensum is an Artificial Intelligence-based NPS survey tool. It enables businesses to pick up real-time insights about customer and employee loyalty. The insights so garnered can be used to steer the business operations that will maximize RoI. Here are some of its critical features: Multi-channel surveys.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Transcosmos

JANUARY 7, 2019

Robotic process automation, or RPA, is an emerging form of business process automation technology that uses software robots or artificial intelligence to perform what could be defined as labour-intensive tasks. Your business will have more control over operational costs while giving you access to state-of-the-art technologies.

Finance 52

Finance Artificial Intelligence Data Entry Manufacturing 52

SugarCRM

SEPTEMBER 15, 2022

If you look back over the last couple of years, the organizations that managed these challenges more seamlessly were the ones that had already embraced emerging technology-equipped Artificial Intelligence and Machine Learning (AI/ML) capabilities.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

Taylor Reach Group

DECEMBER 5, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. Continue reading here . Do You Have an Audit Plan for Customer Service?

CEM 0

CEM Contact Center Artificial Intelligence Hospitality 0

SugarCRM

AUGUST 12, 2021

While CRM is the cornerstone of business operations for many companies, only 52% of sales professionals interviewed claim that the CRMs they have in place meet their expectations and needs. With the rise of artificial intelligence (AI), customer interactions are becoming more complex, personal and generate more revenue.

CX 26

CX Predictive Analytics CRM Artificial Intelligence 26

SugarCRM

JANUARY 17, 2018

Businesses from American Express to Starbucks to The Wall Street Journal have enabled chatbots through Facebook Messenger to service customers in real-time.

Social Media 54

Social Media CRM Artificial Intelligence Sales 54

Execs In The Know

JANUARY 17, 2024

Reducing Operational Costs and Boosting Revenue The integration of AI, particularly platforms like Knowbl, isn’t merely a customer-centric strategy; it’s a strategic move that holds the potential to revolutionize a company’s operational landscape.

AI 52

AI Innovation Gaming Social Media 52

Qualtrics

JUNE 27, 2019

The Experience Economy is changing the way businesses operate across the globe. Organizations are judged by the experiences they deliver across the 4 core pillars of business – customer, product, employee, and brand. This is where artificial intelligence (AI) has a critical role to play.

AI 46

AI Net Promoter Score Artificial Intelligence Retail 46

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. That’s table stakes.

AI 98

AI Technology Technology Artificial Intelligence 98

Taylor Reach Group

NOVEMBER 17, 2017

With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. Original post via ProProfs, expert opinion summary by Colin Taylor. With 2018 around the corner, it’s a great time to discuss current and anticipated trends.

Omnichannel 63

Omnichannel Contact Center Government CRM 63

Callminer

AUGUST 1, 2017

With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit. Next would be AI.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334