eglobalis
APRIL 27, 2025
In tr od uc ti on [link] Agentic AI has emerged as a next-frontier concept in artificial intelligence, promising a paradigm shift in how businesses engage with customers. Example : Orange Business Services piloted its internal Dinootoo AI for IT service requests. Inform participants about AI involvement.
DMG Consulting
SEPTEMBER 6, 2024
The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. The Report features five vendors who offer conversational AI platforms to address service- and contact center-related functions: Cognigy, IntelePeer, Kore.ai, SESTEK, and Verint Systems.
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DMG Consulting
DECEMBER 7, 2022
Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.
DMG Consulting
JUNE 1, 2022
Organizations have been compelled to find new approaches to address the explosive growth of omni-channel customer inquiries arriving in their contact centers and service departments. The Report presents the business, servicing, technology and market trends that are driving adoption and innovation in this highly valuable technology segment.
Execs In The Know
FEBRUARY 17, 2023
Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives. Once that question is answered, content can be categorized, and stakeholders assigned.
1 to 1
FEBRUARY 13, 2024
Two out of every three engagements represent an opportunity for a brand to cross-sell or upsell” within the business-to-business services sector, Cerise said. With conversational analytics and artificial intelligence, brands can build what he called an intent value maximation matrix.
Execs In The Know
AUGUST 12, 2024
At DATAMARK we understand that we must develop the most efficient and profitable business services for our clients with a continued commitment toward excellence in quality, and a focus on the customer experience- all within the highest ethical business practices.
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