Artificial Intelligence Business Services Innovation 
DMG Consulting
NOVEMBER 25, 2024
This edition explores how artificial intelligence (AI) and generative AI (GenAI) are being practically applied in contact center as a service (CCaaS) platforms, including many of the core tools that directly impact and enhance the customer journey.
DMG Consulting
SEPTEMBER 6, 2024
The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. The timing could not be better for these applications, as self-service is increasingly becoming the preferred service method for consumers around the world.
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DMG Consulting
DECEMBER 7, 2022
The Report includes an insightful review of the business, servicing, and management trends that characterize today’s customer experience (CX) and the challenges confronting enterprises as they strive to address them. Enhanced mobility features provide oversight and coaching capbailities to support a remote and distributed workforce.
DMG Consulting
JUNE 1, 2022
Organizations have been compelled to find new approaches to address the explosive growth of omni-channel customer inquiries arriving in their contact centers and service departments. Intelligent virtual agents are demonstrating their ability to deliver timely, conversational, concierge-type automated self-service to customers.
Execs In The Know
AUGUST 12, 2024
By continuously analyzing this feedback, businesses can identify trends, uncover pain points, and implement changes that enhance the customer journey. This allows our technology team to analyze the results, and innovate solutions based on customer feedback. Contact us for personalized solutions to your unique business challenges.
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