Artificial Intelligence Business Services Technology 
DMG Consulting
SEPTEMBER 6, 2024
The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. The timing could not be better for these applications, as self-service is increasingly becoming the preferred service method for consumers around the world.
DMG Consulting
JUNE 1, 2022
Organizations have been compelled to find new approaches to address the explosive growth of omni-channel customer inquiries arriving in their contact centers and service departments. The Report presents the business, servicing, technology and market trends that are driving adoption and innovation in this highly valuable technology segment.
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DMG Consulting
DECEMBER 7, 2022
Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.
Execs In The Know
AUGUST 12, 2024
Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds.
1 to 1
FEBRUARY 13, 2024
Two out of every three engagements represent an opportunity for a brand to cross-sell or upsell” within the business-to-business services sector, Cerise said. With conversational analytics and artificial intelligence, brands can build what he called an intent value maximation matrix.
Execs In The Know
FEBRUARY 17, 2023
It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack. Luckily with the right SaaS tool, artificial intelligence (AI) can help automate many of the back-end processes to ensure only actionable content is filtered through to your customer care representatives.
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