Experience Investigators

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto. David holds a bachelor’s degree in Industrial Engineering from California Polytechnic State University, San Luis Obispo.

CX 103

CX Artificial Intelligence Predictive Analytics B2C 103

Zendesk

OCTOBER 9, 2023

But as we know, “With great power comes great responsibility”—businesses and individuals must commit to prioritizing the ethics of AI in CX to create a safe and positive experience for all. The impact of AI ethics on CX From AI chatbots to customer experience software , businesses turn to AI technology to enhance CX.

AI 52

AI CX Artificial Intelligence Technology 52

Doing CX Right

JULY 14, 2020

Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. University of California (UCI)- view curriculum > here. You can take CX course online.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It’s hard to argue with the value of that!

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It’s hard to argue with the value of that!

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Execs In The Know

SEPTEMBER 14, 2021

September 14, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the Customer Response Summit (CRS) , a virtual event taking place October 18–22, 2021. Furthermore, our agenda is shaping up to be one of the most exciting ever, with an agenda that takes aim as today’s toughest CX challenges.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Steven Van Belleghem

OCTOBER 15, 2023

Create some non-negotiable rules Perhaps one of my favorite Disney features is that they have “non-negotiable rules” in CX. The concept of non-negotiable rules is so powerful because too many companies draw up CX guidelines that aren’t clear enough for employees. Disney also has embraced generative AI. What are yours?

Entertainment 67

Entertainment Non-Profits CX Gaming 67