Artificial Intelligence, California and CX

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

NOVEMBER 12, 2024

In a world where CX is often sidelined in favour of “getting the job done,” how can professional services leaders bring client-centered excellence to every project? This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach.

AI

AI Artificial Intelligence B2B CX

[Experience Action Podcast] CX Pulse Check – July 2024

Experience Investigators

JULY 9, 2024

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto. David holds a bachelor’s degree in Industrial Engineering from California Polytechnic State University, San Luis Obispo.

CX

CX Artificial Intelligence Predictive Analytics B2C

Benefits of Virtual Fitting Rooms for Ecommerce CX

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever. This is why Customer Experience has become the heart of online retail success.

CX

CX Retail Social Media Artificial Intelligence

Webinars

A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

From Curiosity to Competitive Edge: How Mid-Market CEOs Are Using AI to Scale Smarter

MORE WEBINARS

5 Reasons to Get CX Certified & University Recommendations

Doing CX Right

JULY 14, 2020

Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. University of California (UCI)- view curriculum > here. You can take CX course online.

CX

CX Artificial Intelligence Machine Learning Social Media

Ethics of AI in CX

Zendesk

OCTOBER 9, 2023

But as we know, “With great power comes great responsibility”—businesses and individuals must commit to prioritizing the ethics of AI in CX to create a safe and positive experience for all. The impact of AI ethics on CX From AI chatbots to customer experience software , businesses turn to AI technology to enhance CX.

AI

AI CX Artificial Intelligence Compliance

Announcing Open Registration for Execs In The Know’s Fall 2021 Customer Response Summit, A Virtual Event Taking Place October 18–22, 2021

Execs In The Know

SEPTEMBER 14, 2021

September 14, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the Customer Response Summit (CRS) , a virtual event taking place October 18–22, 2021. Furthermore, our agenda is shaping up to be one of the most exciting ever, with an agenda that takes aim as today’s toughest CX challenges.

Artificial Intelligence

Artificial Intelligence CX Contact Center Innovation

Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Execs In The Know

MARCH 13, 2023

Want to know what the #1 used car in California is? This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders. Once again, our CX leadership community will be put in the spotlight, bringing extraordinary ideas and insights to the stage.

Transportation

Transportation Non-Profits Sports Hospitality

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience

Customer Experience CX E-commerce Social Media

The Power of Streamlining Customer Experience

CSAT.AI

MAY 29, 2019

My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer. As a consumer, I enjoy on-site shopping and events too.

Customer Experience

Customer Experience Sentiment Analysis AI CX

Customers Want Personalized Experiences AND Privacy. Can They Have Both?

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It’s hard to argue with the value of that!

Artificial Intelligence

Artificial Intelligence Education VOC CX

Customers Want Personalized Experiences AND Privacy. Can They Have Both?

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It’s hard to argue with the value of that!

Artificial Intelligence

Artificial Intelligence Education VOC CX

Customer Response Summit Coronado Recap and Highlights Day 1

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Keynote: CX Innovation at Amazon, the World’s Most Customer-Centric Company. But we’ll try!

Innovation

Innovation Artificial Intelligence CX AI

Top 11 Key Drivers for Digitizing Customer Experience

SurveySensum

NOVEMBER 23, 2023

For many B2B and e-commerce businesses, digital CX is the norm, with offline interactions being either very rare or completely nonexistent. There are multiple things that influence how CX and the expectations for it develop, both from consumers and from businesses. Why Is Digitization Important?

Customer Experience

Customer Experience E-commerce CX AI

Unlocking the Potential of AI to Increase Customer Retention

SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. These regulations, including the EU GDPR and the California Consumer Protection Act ( CCPA ), impact how companies must gather consent from users regarding how their data will be used.

Customer Retention

Customer Retention AI Artificial Intelligence CRM

10 things you can learn from Disney about creating a magical CX

Steven Van Belleghem

OCTOBER 15, 2023

Create some non-negotiable rules Perhaps one of my favorite Disney features is that they have “non-negotiable rules” in CX. The concept of non-negotiable rules is so powerful because too many companies draw up CX guidelines that aren’t clear enough for employees. Disney also has embraced generative AI. What are yours?

Entertainment

Entertainment Non-Profits CX Gaming

Tech Customer Success

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

[Experience Action Podcast] CX Pulse Check – July 2024

Webinars

Trending Sources

Benefits of Virtual Fitting Rooms for Ecommerce CX

Webinars

5 Reasons to Get CX Certified & University Recommendations

Ethics of AI in CX

Announcing Open Registration for Execs In The Know’s Fall 2021 Customer Response Summit, A Virtual Event Taking Place October 18–22, 2021

Turo’s Chief Operations Officer Discusses the Power of Customer Obsession

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

The Power of Streamlining Customer Experience

Customers Want Personalized Experiences AND Privacy. Can They Have Both?

Customers Want Personalized Experiences AND Privacy. Can They Have Both?

Customer Response Summit Coronado Recap and Highlights Day 1

Top 11 Key Drivers for Digitizing Customer Experience

Unlocking the Potential of AI to Increase Customer Retention

10 things you can learn from Disney about creating a magical CX

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