Execs In The Know

SEPTEMBER 14, 2021

Although our plans for a live Fall Customer Response Summit in California wasn’t possible due to the recent COVID-19 variant concerns, we feel very fortunate to have the experience and expertise to pivot to a fully virtual event,” said Chad McDaniel, President and Co-Founder of Execs In The Know. The CRS virtual event is fast approaching.

Artificial Intelligence 52

Artificial Intelligence CX Contact Center Innovation 52

Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Want to know what the #1 used car in California is? Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. Currently, there are 2.6

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. The core theme of this year’s Summit revolved around Inspiration, Innovation, and Imagination to create legendary customer experiences.

Innovation 52

Innovation Artificial Intelligence CX AI 52

The Customer Service Blog

MARCH 31, 2021

In 1995 he relocated to California USA to attend Stanford University, but decided instead to pursue a business career, co-founding the web software company Zip2 with his brother Kimbal. If things are not failing, you are not innovating enough." The startup was acquired by Compaq for $307 million. Failure is an option here.

Transportation 40

Transportation Non-Profits Manufacturing Artificial Intelligence 40

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It’s hard to argue with the value of that!

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Expect artificial intelligence will lead companies to use their data in ways they aren’t comfortable with (81%). Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). It’s hard to argue with the value of that!

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Execs In The Know

JANUARY 17, 2024

Enter the era of intelligent virtual assistants and BrandGPT, a transformative AI architecture pioneered by innovative platforms like Knowbl. Understanding the Self-Service Dilemma Consumer dissatisfaction with current self-service options highlights the need for innovative solutions.

AI 52

AI Innovation Gaming Social Media 52

Intercom

MARCH 9, 2023

Is this wave of innovation any different from past waves? We’re still innovating and doing things that are going to really move the needle, but we don’t have metrics yet. And so, last week, we hosted a webinar to dig a little deeper into the business use cases of GPT. Can it spark a new generation of startups?

Customer Service 64

Customer Service AI Machine Learning Technology 64